If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?
A) TQM
B) ISO 9000 certification
C) Quality function deployment
D) Six sigma

Question

Quizplus · Accepted Answer

QFD is the only approach that translates the voice of the customer into a customer-focused definition of quality.

If an Organization Were Having Difficulty Trying to Get Customers