The six-step quality cycle approach includes all of the following EXCEPT
A) set quality standards.
B) define quality attributes on the basis of customer needs.
C) find and correct causes of poor quality.
D) reward employees for quality improvement.

Question

Quizplus · Accepted Answer

The six steps are define quality, decide measurement, set standards, establish tests, correct poor quality, and continue improvements.

The Six-Step Quality Cycle Approach Includes All of the Following