When interacting with the customer, it is important that the project manager
A)Show the customer your knowledge on the subject by using technical terms.
B)Speak slowly and in precise terms.
C)Speak the language of the customer.
D)Allow only one person from the project team to communicate with the customer.
E)Ask the customer to repeat important details.

Question

Quizplus · Accepted Answer

Too often project members respond to customer inquiries with technical jargon that exceeds the customer's vocabulary.Project managers and members need to describe problems, trade-offs, and solutions in ways that the customer can understand.

When Interacting with the Customer, It Is Important That the Project