Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations.A customer satisfaction ratio of .95 indicates that a customer is
A)Very satisfied.
B)Slightly satisfied.
C)Neutral-expectations were met.
D)Slightly dissatisfied.
E)Very dissatisfied.

Question

Quizplus · Accepted Answer

A customer satisfaction ratio of .95 indicates that a customer is slightly dissatisfied.The way they perceived your performance didn't quite meet their expectations.

Mathematically, Customer Satisfaction Is a Function of the Extent to Which