Question 1

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:
A) group behavior.
B) technology-oriented.
C) a systems effect.
D) individual behavior.

Accepted Answer

The statement describes the behavior of Mark and Steve when they work together on projects, which falls under the category of group behavior. Group behavior refers to how people behave within a group setting and how they interact with each other. Therefore, the best choice is A) group behavior.

Question 2

_____ is the collective action of a company's individuals and groups.
A) Organizational behavior
B) Taylorism
C) Scientific management
D) Company objective

Accepted Answer

Organizational behavior refers to the actions, attitudes, and patterns of behavior of individuals and groups within a company. It includes the study of leadership, communication, motivation, and decision-making within organizations. Taylorism and scientific management refer to specific theories and methods of management, while company objective is a general term referring to the goals and aims of a company.

Question 3

_____ is the extent to which expectations or objectives have been met.
A) Organizational behavior
B) Performance
C) Total person approach
D) Persistency

Accepted Answer

Performance refers to the extent to which expectations or objectives have been met. Organizational behavior is the study of how individuals and groups behave within an organization. Total person approach refers to a holistic approach that considers all aspects of an individual's life. Persistency refers to the ability to continue with a task or goal despite obstacles or difficulties.

Question 4

"The members of the marketing department are having a meeting. There is a lot of disagreement over the content of the next ad." Which of the following levels of behavior does this best illustrate?
A) Individual
B) Customary
C) Organizational
D) Group

Accepted Answer

This scenario illustrates group behavior, as it involves multiple individuals interacting and trying to come to a group decision.

Question 5

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?
A) Individual
B) Group
C) Organizational
D) Customary

Accepted Answer

This illustrates organizational behavior because it pertains to the actions of a specific company (Prolifik), rather than an individual or group, and shows how the company has been recognized for its innovative practices.

Question 6

The goal of _____ is to create a win-win situation by satisfying employee needs while achieving organizational objectives.
A) human relations
B) production
C) zero-sum condition
D) cooperative games

Accepted Answer

The goal of human relations is to create a win-win situation by satisfying employee needs while achieving organizational objectives. Human relations focuses on understanding and improving interpersonal relationships in the workplace to improve productivity and employee satisfaction.

Question 7

A _____ situation occurs when the organization and the employees get what they want.
A) zero-sum
B) win-win
C) stalemate
D) catch 22

Accepted Answer

In a win-win situation, both the organization and the employees benefit from the outcome. It is a collaborative approach that focuses on finding solutions that meet the needs of both parties. This is in contrast to a zero-sum situation where one party's gain is the other party's loss or a stalemate where neither party can achieve their desired outcome. A Catch 22 situation refers to a condition where an individual is trapped in a dilemma with no easy way out.

Question 8

Which of the following is a myth about human relations?
A) Human relations skills are more important than technical skills.
B) Leadership skills can be developed.
C) Effective leaders have good human relations skills.
D) Human relations is common sense.

Accepted Answer

The idea that human relations is just common sense is a myth. While some aspects of human relations may come naturally to some people, it is a complex field that involves understanding psychology, communication, and group dynamics. Effective human relations skills require training and practice, just like technical skills.

Question 9

Which of the following is the most common cause of management failure?
A) Technological setbacks
B) Lack of recreational facilities
C) Low wages
D) Faulty human relations skills

Accepted Answer

Faulty human relations skills are often the most common cause of management failure. This can include poor communication, lack of emotional intelligence, and ineffective leadership. Without good human relations skills, managers will struggle to build rapport with their team, inspire cooperation, and achieve organizational goals. While technological setbacks, lack of recreational facilities, and low wages can all negatively impact employee morale and productivity, they are less likely to directly cause management failure.

Question 10

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?
A) Behavior
B) Total person approach
C) Performance
D) Human relations

Accepted Answer

Jack's action of giving a presentation on the product launch plan and covering most of the queries of the directors illustrates his performance, which is the ability to effectively carry out tasks and responsibilities assigned to him.

Question 11

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this an example of?
A) Performance
B) Total person approach
C) Systems effect
D) Organization

Accepted Answer

This is an example of the "total person approach," which acknowledges that employees have lives and responsibilities outside of work that can affect their performance and satisfaction on the job. By allowing Donna to leave early to accommodate her childcare needs, the employer is considering her personal circumstances, which is a hallmark of the total person approach.

Question 12

The _____ realizes that an organization employs the whole individual, not just his or her job skills.
A) expectancy procedure
B) personality method
C) total person approach
D) skill realization style

Accepted Answer

The phrase "total person approach" suggests considering the individual as a whole, not just their job skills, which is the approach mentioned in the question. Expectancy procedure and personality method do not address this idea, and skill realization style seems to focus only on the individual's abilities within their job role.

Question 13

Which of the following is a fact about human relations?
A) Leaders are born, not made.
B) Human relations is just common sense.
C) High-quality relationships are important to success.
D) Technical skills are more important than human relations skills.

Accepted Answer

Many studies have shown that high-quality relationships are a key factor in individual and organizational success, including job satisfaction, productivity, and retention. This makes human relations an important and valuable skill to have.

Question 14

Which of the following is a fact about human relations?
A) Leaders are born, not made.
B) Human relations is just common sense.
C) Technical skills are more important than human relations skills.
D) People are an organization's greatest asset.

Accepted Answer

People are an organization's greatest asset is a fact about human relations.

Question 15

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?
A) Individual
B) Group
C) Organizational
D) Customary

Accepted Answer

The fact that the production department set a record indicates that it is a group behavior, as it involves the collective effort of multiple individuals within the department to achieve a common goal. Individual behavior refers to the actions and decisions of a single person, while organizational behavior pertains to the overall patterns of behavior exhibited by an entire organization. Customary behavior refers to established customs or traditions within a particular culture or society.

Question 16

Which of the following is a myth about human relations?
A) People are an organization's greatest asset.
B) Leaders are born, not made.
C) High-quality relationships are important to success.
D) A human relations course is as important as a technical course.

Accepted Answer

The idea that leaders are born, not made, is a myth about human relations. While some people may have natural leadership abilities, leadership skills can be developed and improved through training and experience.

Question 17

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left." Which of the following does this illustrate?
A) Organization
B) Common sense
C) Organizational structure
D) The goal of human relations

Accepted Answer

The situation illustrates the goal of human relations, which involves creating a positive work environment and accommodating employees' personal needs, such as allowing time for family events.

Question 18

Which of the following is an organization's most valuable resource?
A) Infrastructure
B) Technology
C) People
D) Land

Accepted Answer

People are an organization's most valuable resource as they bring creativity, innovation, and productivity to the company. They are responsible for managing and developing other resources, such as technology and infrastructure, to achieve organizational goals. Land may be valuable to some organizations, but it is not typically considered the most valuable resource.

Question 19

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?
A) Individual
B) Customary
C) Organizational
D) Group

Accepted Answer

This statement illustrates the "Individual" level of behavior because it describes the actions of a single person (the manager) rather than the behavior or practices of a group, organization, or a customary tradition.

Question 20

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?
A) Performance
B) Total person approach
C) Behavior
D) Systems effect

Accepted Answer

The statement describes Norah's behavior, specifically her greeting everyone and being hard-working.

Quiz 1: Understanding Behavior, Human Relations, and Performance

"Mark and Steve work very well on projects together and seem to enjoy what they do." Their actions can be considered:

_____ is the collective action of a company's individuals and groups.

_____ is the extent to which expectations or objectives have been met.

"The members of the marketing department are having a meeting. There is a lot of disagreement over the content of the next ad." Which of the following levels of behavior does this best illustrate?

"Prolifik, a software startup, received an award for the best new innovative business." Which of the following levels of behavior does this best illustrate?

The goal of _____ is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

A _____ situation occurs when the organization and the employees get what they want.

Which of the following is a myth about human relations?

Which of the following is the most common cause of management failure?

"Jack gave the board of directors a presentation on the product launch plan for the new product. His presentation was highly appreciated as it covered most of the queries that the directors had about this launch." Which of the following does Jack's action illustrate?

"Donna is allowed to go home an hour earlier than the rest of us as her babysitter leaves at four." Which of the following is this an example of?

The _____ realizes that an organization employs the whole individual, not just his or her job skills.

Which of the following is a fact about human relations?

Which of the following is a fact about human relations?

"The production department just set a record for the highest number of units made in an eight-hour period." Which of the following levels of behavior does this best illustrate?

Which of the following is a myth about human relations?

"My boss let me out early from work to see my son play in a football game. All I had to do was get all my work done for the day before I left." Which of the following does this illustrate?

Which of the following is an organization's most valuable resource?

"The manager is developing a part-time employee work schedule for next week and will be busy for a couple of hours." Which of the following levels of behavior does this best illustrate?

"Norah is a new employee who greets everyone and is hard-working." Which of the following is this an example of?