Within the Job Characteristics Model,_____ refers to the job characteristic that reflects the degree to which the job allows an individual to make decisions about the way the work is carried out.
A) task knowledge
B) task ability
C) skill variety
D) autonomy
E) feedback

Question

Quizplus · Accepted Answer

Job enrichment involves empowering workers by adding more decision-making authority to jobs.For a salesperson in a store, job enrichment might involve the authority to resolve customer problems, including the authority to decide whether to issue refunds or replace merchandise.

Within the Job Characteristics Model,_____ Refers to the Job Characteristic