An example of effective feedback is _____
A) "The customer service department's turnover has increased since you took over the managerial job.
What do you think you're doing wrong?"
B) "As the figures here show,six months ago the customer service department was among those with the lowest turnover in our division.
Over the last six months,the customer service department has developed the highest turnover in the division and is above the industry norm as well.
What do you think is going on?"
C) "Why don't your employees respect you?"
D) "I noticed that your department turnover has increased,customer satisfaction has decreased,you're over budget,and you're always late for meetings.
I think it's time you went to a leadership training course.
Which one do you want to attend?"
Correct Answer:
Verified
Q8: To listen with empathy,a manager should _.
A)
Q9: Which of the following actions will help
Q10: When asking for feedback,you should _.
A) request
Q11: The process of listening to understand another
Q12: Managers communicate to _.
A) obtain timely information
B)
Q14: When giving feedback,when is it not a
Q15: The rules for active listening include all
Q16: Daisuke wants to establish an environment in
Q17: According to Swiss psychiatrist Paul Tournier,one of
Q18: Active listening _.
A) decreases our defensiveness
B) increases
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