Question 1

According to Jim Collins, a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n) ____.
A)contributing team member
B)competent manager
C)Level 5 executive
D)effective leader
E)highly capable individual

Accepted Answer

According to Jim Collins, a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a competent manager. In the Level 5 hierarchy, Level 3 is where managerial capabilities are required.

Question 2

_____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.
A)Generating short-term wins
B)Establishing a sense of urgency
C)Creating a guiding coalition
D)Communicating the change vision
E)Empowering broad-based action

Accepted Answer

The activity of communicating the change vision requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors. It is said that aspiring change leaders undercommunicate the vision by a factor of 10, or even 100 or 1,000, seriously undermining the chances of success.

Question 3

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.
A)Regulators
B)Compromisers
C)Shapers
D)Adapters
E)Incubators

Accepted Answer

Companies can try different strategic postures to prepare to compete in an uncertain future. Adapters take the current industry structure and its future evolution as givens. They choose where to compete.

Question 4

According to Jim Collins, a highly capable individual who makes productive contributions through talent, knowledge, skills, and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.
A)Level 1
B)Level 2
C)Level 3
D)Level 4
E)Level 5

Accepted Answer

According to Jim Collins, Level 1 of the Level 5 hierarchy will have highly capable individuals. They can make productive contributions through talent, knowledge, skills, and good work habits.Refer to Exhibit 18.11

Question 5

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will can be categorized as a ____.
A)hierarchical leader
B)contributing team member
C)competent manager
D)reactive leader
E)Level 5 executive

Accepted Answer

Level 5 executive has a leadership style that combines strong will and determination with personal humility. Level 5 leadership represents a peak achievement, the ultimate contribution of a leader who can turn a good company into a great one.

Question 6

Which of the following is a characteristic of learning leaders?
A)They exchange knowledge cautiously.
B)They merely commit to their own continuous learning.
C)They often devote time to their colleagues.
D)They use personalized power to manipulate others.
E)They tend to stay within the comfort zone.

Accepted Answer

Learning leaders exchange knowledge freely; commit to their own continuous learning as well as to others'; are committed to examining their own behaviors and defensiveness that may inhibit their learning; devote time to their colleagues, suspending their own beliefs while they listen thoughtfully; and develop a broad perspective, recognizing that organizations are an integrated system of relationships.

Question 7

Which of the following is most likely to be the cause of Carl's resistance to change?
A)Inertia
B)Timing
C)Surprise
D)Peer pressure
E)Self-interest

Accepted Answer

Usually people don't want to disturb the status quo. The old ways of doing things are comfortable and easy, so people don't want to shake things up and try something new. This is the reason Carl refuses to agree with the change.

Question 8

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?
A)Performance gap analysis
B)Change analysis
C)Resistance analysis
D)Force-field analysis
E)Adapter analysis

Accepted Answer

Force-field analysis involves identifying the specific forces that prevent people from changing and the specific forces that will drive people toward change. This is the technique the project team should use for the purpose.

Question 9

Which of the following is a problem-driven change effort that occurs under pressure?
A)Proactive change
B)Reactive change
C)Retroactive change
D)Intrinsic change
E)Extrinsic change

Accepted Answer

Reactive change means responding to pressure after a problem has arisen. It also implies being a follower.

Question 10

To successfully lead change, managers need to eliminate complacency which is caused by
A)the absence of visible resources.
B)high overall performance standards.
C)the management being too authoritative, rigid, and task-oriented.
D)the presence of a major and visible crisis.
E)insufficient performance feedback from external sources.

Accepted Answer

To successfully lead change, managers need to create urgency by eliminating complacency which is caused by a number of reasons. They include a lack of sufficient performance feedback from external sources, the absence of a major crisis, too much happy talk from senior management, low overall performance standards, and too many visible resources.

Question 11

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?
A)Communicating the change vision
B)Consolidating gains and producing more change
C)Generating short-term wins
D)Developing a vision and strategy
E)Anchoring new approaches in the culture

Accepted Answer

Developing a vision and strategy directs the change effort. This process involves determining the idealized, expected state of affairs after the change is implemented. Because confusion is common during major organizational change, the clearest possible image of the future state must be developed and conveyed to everyone.

Question 12

Which of the following is most likely to be the cause of Gabriel's resistance to change?
A)Inertia
B)Timing
C)Surprise
D)Self-interest
E)Peer pressure

Accepted Answer

Most people care less about the organization's best interest than they do about their own best interests. They will resist a change if they think it will cause them to lose something of value. This is what causes Gabriel to resist the proposed change.

Question 13

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?
A)Establishing a sense of urgency
B)Creating a guiding coalition
C)Communicating the change vision
D)Empowering broad-based action
E)Generating short-term wins

Accepted Answer

To create a guiding coalition means putting together a group with enough power to lead the change. Major organization change requires leadership from top management, working as a team. But over time, the support must gradually expand outward and downward throughout the organization; middle managers and supervisors are essential.

Question 14

Which of the following is a requisite for successful lifelong learning?
A)Being more conservative than innovative
B)Finding one's comfort zone
C)Assessing the reasons behind one's successes and failures
D)Completely avoiding taking risks
E)Using others' opinions to decide if one is successful or not

Accepted Answer

Lifelong learning requires occasionally taking risks, moving outside one's comfort zone, honestly assessing the reasons behind one's successes and failures, asking for and listening to other people's information and opinions, and being open to new ideas.

Question 15

Development of nanotechnology is an example of
A)a sociotechnical system.
B)a reactive change.
C)meeting an unarticulated need.
D)an adaptive change.
E)harmonizing multiple changes.

Accepted Answer

Unarticulated needs are those that customers have not yet experienced. Companies hope to meet unarticulated needs by developing and exploiting cutting-edge technology. Nanotechnology is an example of this.

Question 16

In the case of Scenario A, Amanda, Gabriel and Carl are _____ organizational change.
A)leading
B)resisting
C)managing
D)implementing
E)facilitating

Accepted Answer

People at all levels of their organizations, from entry-level workers to top executives, resist change. Amanda, Gabriel and Carl are exhibiting resistance to change, even if for possibly different reasons.

Question 17

_____ change refers to a change effort that is initiated after a problem has occurred.
A)Intrinsic
B)Proactive
C)Retroactive
D)Extrinsic
E)Reactive

Accepted Answer

Reactive change means responding to pressure after a problem has arisen. It implies that the problem was not anticipated and prepared for through a proactive change.

Question 18

In the context of leading change, highlighting positive results and developing new change agents are a part of ____.
A)generating short-term wins
B)consolidating gains
C)anchoring new approaches in the culture
D)unfreezing behavior
E)empowering broad-based action

Accepted Answer

Anchoring new approaches in the culture is the last step in the process of leading change and includes highlighting positive results and developing new change agents.

Question 19

Which of the following is most likely to be the cause of Amanda's resistance to change?
A)Inertia
B)Timing
C)Misunderstanding
D)Peer pressure
E)Self-interest

Accepted Answer

People often resist change because of poor timing. If managers or employees are unusually busy or under stress, the timing is wrong for introducing new proposals. Amanda has been resisting the change because it is being implemented during a busy period.

Question 20

Which of the following terms is used to refer to companies that try to change the structure of their industries, creating a future competitive landscape of their own design?
A)Regulators
B)Compromisers
C)Shapers
D)Adapters
E)Incubators

Accepted Answer

Companies can try different strategic postures to prepare to compete in an uncertain future. Shapers try to change the structure of their industries, creating a future competitive landscape of their own design.

Quiz 18: Creating and Leading Change

According to Jim Collins, a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n) ____.

_____ is the activity that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors.

_____ are companies that take the current industry structure and its evolution as givens and choose where to compete.

According to Jim Collins, a highly capable individual who makes productive contributions through talent, knowledge, skills, and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

According to Jim Collins, a person who builds enduring greatness through a paradoxical blend of personal humility and professional will can be categorized as a ____.

Which of the following is a characteristic of learning leaders?

Which of the following is most likely to be the cause of Carl's resistance to change?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Which of the following is a problem-driven change effort that occurs under pressure?

To successfully lead change, managers need to eliminate complacency which is caused by

Which of the following activities of leading change directs the change effort and determines the idealized state of affairs after a change is implemented?

Which of the following is most likely to be the cause of Gabriel's resistance to change?

Which of the following activities of leading change involves gaining leadership from top management and gradual support over time from managers and supervisors?

Which of the following is a requisite for successful lifelong learning?

Development of nanotechnology is an example of

In the case of Scenario A, Amanda, Gabriel and Carl are _____ organizational change.

_____ change refers to a change effort that is initiated after a problem has occurred.

In the context of leading change, highlighting positive results and developing new change agents are a part of ____.

Which of the following is most likely to be the cause of Amanda's resistance to change?

Which of the following terms is used to refer to companies that try to change the structure of their industries, creating a future competitive landscape of their own design?