Question 1

Which of the following is most likely to be the cause of Courtney's resistance to change?
A) Inertia
B) Timing
C) Misunderstanding
D) Peer pressure
E) Self-interest

Accepted Answer

People often resist change because of poor timing.If managers or employees are unusually busy or under stress,the timing is wrong for introducing new proposals.Courtney has been resisting the change because it is being implemented during a busy period.

Question 2

Explain the concept of "tyranny of the or."

Accepted Answer

The answer of Explain the concept of "tyranny of the...

Question 3

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)____.
A) contributing team member
B) competent manager
C) Level 5 executive
D) effective leader
E) highly capable individual

Accepted Answer

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a competent manager.In the Level 5 hierarchy,Level 3 is where managerial capabilities are required.

Question 4

Which of the following methods of managing resistance to change is used in the fourth approach?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Cooptation
E) Coercion

Accepted Answer

Some managers apply punishment or the threat of punishment to those who resist change.With this approach managers use force to make people comply with their wishes.In the fourth approach in Scenario C,the management decides to fire those who continue to resist the changes.

Question 5

Which of the following is a requisite for successful lifelong learning?
A) Being more conservative than innovative
B) Finding one's comfort zone
C) Assessing the reasons behind one's successes and failures
D) Completely avoiding taking risks
E) Using others' opinions to decide if one is successful or not

Accepted Answer

Lifelong learning requires occasionally taking risks,moving outside one's comfort zone,honestly assessing the reasons behind one's successes and failures,asking for and listening to other people's information and opinions,and being open to new ideas.

Question 6

In the case of Scenario A,Courtney,John and Wayne are _____ organizational change.
A) leading
B) resisting
C) managing
D) implementing
E) facilitating

Accepted Answer

People at all levels of their organizations,from entry-level workers to top executives,resist change.Courtney,John and Wayne are exhibiting resistance to change,even if for possibly different reasons.

Question 7

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.
A) a performance gap
B) goal displacement
C) negative reinforcement
D) an adverse impact
E) discounting the future

Accepted Answer

A performance gap is the difference between actual performance and the performance that should or could exist.As an impetus for change,a performance gap can apply to the organization as a whole;it also can apply to departments,groups,and individuals.

Question 8

What is organizational ambidexterity? List some practices companies can uphold to develop it.

Accepted Answer

The answer of What is organizational ambidexterity? List some practices...

Question 9

Which of the following methods of managing resistance to change is used in the third approach?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Cooptation
E) Coercion

Accepted Answer

When necessary and appropriate,management can offer concrete incentives for cooperation with the change.In the third approach in Scenario C,the management is rewarding those employees who support the change process.

Question 10

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?
A) Performance gap analysis
B) Change analysis
C) Resistance analysis
D) Force-field analysis
E) Adapter analysis

Accepted Answer

Force-field analysis involves identifying the specific forces that prevent people from changing and the specific forces that will drive people toward change.This is the technique the project team should use for the purpose.

Question 11

Which of the following methods of managing resistance to change is used in the second approach?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Cooptation
E) Coercion

Accepted Answer

Sometimes managers use more subtle,covert tactics to implement change.One form of manipulation is cooptation,which involves giving a resisting individual a desirable role in the change process.

Question 12

In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational:
A) ambidexterity.
B) versatility.
C) complexity.
D) multiplicity.
E) instrumentality.

Accepted Answer

The genius of the and,also known as organizational ambidexterity,refers to being able to achieve multiple objectives at the same time.It develops via the actions of many individuals throughout the organization.This is the ultimate goal of the changes proposed in the company.

Question 13

Which of the following methods of managing resistance to change is used in the first approach?
A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Cooptation
E) Coercion

Accepted Answer

Education and communication should be used when there is a lack of information or inaccurate information and analysis.Management should educate people about upcoming changes before they occur.It should communicate not only the nature of a change but its logic.

Question 14

As Tim's sales executives fail to achieve their targets,he announces that everyone should work on weekends until the sales target for the month is achieved.This is an example of a _____ change.
A) retroactive
B) negative
C) proactive
D) cognitive
E) reactive

Accepted Answer

Most change is reactive.A better way to change is to be proactive.Reactive change means responding to pressure after a problem has arisen.It also implies being a follower.Tim reacts to the team's poor performance and implements the change.

Question 15

George's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning,to avoid any undesirable outcomes.In this case,George has implemented a _____ change.
A) retroactive
B) negative
C) proactive
D) cognitive
E) reactive

Accepted Answer

Most change is reactive.A better way to change is to be proactive.Proactive change means anticipating and preparing for an uncertain future.It implies being a leader and creating the future he or she wants.George prepares for the future and implements the changes in advance to avoid any uncertainties.

Question 16

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.
A) Level 1
B) Level 2
C) Level 3
D) Level 4
E) Level 5

Accepted Answer

According to Jim Collins,Level 1 of the Level 5 hierarchy will have highly capable individuals.They can make productive contributions through talent,knowledge,skills,and good work habits.

Question 17

Which of the following is most likely to be the cause of Wayne's resistance to change?
A) Inertia
B) Timing
C) Surprise
D) Peer pressure
E) Self-interest

Accepted Answer

Usually people don't want to disturb the status quo.The old ways of doing things are comfortable and easy,so people don't want to shake things up and try something new.This is the reason Wayne refuses to agree with the change.

Question 18

Which of the following is most likely to be the cause of John's resistance to change?
A) Inertia
B) Timing
C) Surprise
D) Self-interest
E) Peer pressure

Accepted Answer

Most people care less about the organization's best interest than they do about their own best interests.They will resist a change if they think it will cause them to lose something of value.This is what causes John to resist the proposed change.

Question 19

Which of the following is a characteristic of learning leaders?
A) They exchange knowledge cautiously.
B) They merely commit to their own continuous learning.
C) They often devote time to their colleagues.
D) They use personalized power to manipulate others.
E) They tend to stay within the comfort zonE.

Accepted Answer

Learning leaders exchange knowledge freely;commit to their own continuous learning as well as to others';are committed to examining their own behaviors and defensiveness that may inhibit their learning;devote time to their colleagues,suspending their own beliefs while they listen thoughtfully;and develop a broad perspective,recognizing that organizations are an integrated system of relationships.

Question 20

According to Jim Collins,a person who builds enduring greatness through a paradoxical blend of personal humility and professional will can be categorized as a ____.
A) hierarchical leader
B) contributing team member
C) competent manager
D) reactive leader
E) Level 5 executive

Accepted Answer

Level 5 executive has a leadership style that combines strong will and determination with personal humility.Level 5 leadership represents a peak achievement,the ultimate contribution of a leader who can turn a good company into a great one.

Quiz 18: Creating and Leading Change

Which of the following is most likely to be the cause of Courtney's resistance to change?

Explain the concept of "tyranny of the or."

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n) ____.

Which of the following methods of managing resistance to change is used in the fourth approach?

Which of the following is a requisite for successful lifelong learning?

In the case of Scenario A,Courtney,John and Wayne are _____ organizational change.

In Scenario D,Tim's sales executives have consistently failed to achieve the monthly sales target.This is an example of ____.

What is organizational ambidexterity? List some practices companies can uphold to develop it.

Which of the following methods of managing resistance to change is used in the third approach?

Which of the following techniques should be used by the project team to identify what prevents people from changing and what drives them toward change?

Which of the following methods of managing resistance to change is used in the second approach?

In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational:

Which of the following methods of managing resistance to change is used in the first approach?

As Tim's sales executives fail to achieve their targets,he announces that everyone should work on weekends until the sales target for the month is achieved.This is an example of a _____ change.

George's team members have been able to achieve their monthly targets due to the changes that he had implemented in the beginning,to avoid any undesirable outcomes.In this case,George has implemented a _____ change.

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under _____ of the Level 5 hierarchy.

Which of the following is most likely to be the cause of Wayne's resistance to change?

Which of the following is most likely to be the cause of John's resistance to change?

Which of the following is a characteristic of learning leaders?

According to Jim Collins,a person who builds enduring greatness through a paradoxical blend of personal humility and professional will can be categorized as a ____.