Question 1

What are two of the primary features of ebusiness components?
A)Eprocurement
B)Elogistics
C)Eprocurement and elogistics
D)None of the above

Accepted Answer

The primary features of ebusiness components are eprocurement and elogistics, which involve the online purchasing and supply chain management of goods and services. These components are essential for conducting business in the digital age and enabling companies to operate more efficiently and effectively.

Question 2

What is at the heart of any ERP system?
A)Information
B)Employees
C)Customers
D)Database

Accepted Answer

The database is at the heart of any ERP system as it stores all the information related to different business processes such as manufacturing, inventory management, finance, and human resources. The ERP system integrates various departments of an organization into a single database, making it easy to access and manage information.

Question 3

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?
A)Eliminates redundancies
B)Cuts down wasted time
C)Removes misinformation
D)All of the above

Accepted Answer

When everyone involved in sourcing, producing, and delivering the company's product works with the same information, it eliminates redundancies, cuts down on wasted time, and removes misinformation. Therefore, all of the options (A, B, and C) are correct.

Question 4

Which of the following is not one of the three most common core ERP components focusing on internal operations?
A)Accounting and finance
B)Production and materials management
C)Business intelligence
D)Human resources

Accepted Answer

The three most common core ERP components focusing on internal operations are accounting and finance, production and materials management, and human resources. Business intelligence is often included as an additional module or component that enhances the functionality of the ERP system but is not typically considered one of the core components.

Question 5

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Customer service and support is the part of operational CRM that automates service requests, complaints, product returns, and information requests. It involves managing customer interactions and providing solutions to their problems through multiple channels such as phone, email, social media, and chatbots. The main objective of customer service and support is to enhance customer satisfaction and loyalty by providing efficient and effective service. Cross-selling, up-selling, and campaign management are parts of analytical and collaborative CRM.

Question 6

What is enterprise resource planning?
A)The analysis and redesign of workflow within and between enterprises
B)A standardized set of activities that accomplish as specific task,such as processing a customer's order
C)Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D)Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Accepted Answer

Enterprise resource planning (ERP) is a process that integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations. It includes processes such as inventory management, supply chain management, financial management, and customer relationship management. ERP helps improve communication, efficiency, and productivity across different departments and functions within an organization.

Question 7

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

The human resource component can help organizations determine various aspects related to human resource management, including identifying individuals who are likely to leave the company unless additional compensation or benefits are provided. Human resource components often include modules such as employee retention analysis, talent management, succession planning, and workforce planning.

Question 8

What is selling additional products or services to an existing customer?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Cross-selling is the act of selling additional products or services to an existing customer. It is a strategy used by businesses to increase revenue and customer loyalty. Up-selling refers to persuading a customer to buy a more expensive or upgraded version of a product they are already interested in, but it does not involve selling additional products or services. Campaign management system and customer service and support are not related to selling additional products or services to existing customers.

Question 9

Which of the following describes an ERP system?
A)ERP systems provide a foundation for collaboration between departments
B)ERP systems enable people in different business areas to communicate
C)ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D)All of the above

Accepted Answer

All of the options accurately describe an ERP system.

Question 10

Which component is a credit-management feature typically included in?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

Credit management is typically included in accounting and finance components as it involves monitoring and managing credit risks and ensuring timely payments from customers.

Question 11

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

A campaign management system guides users through marketing campaigns by performing tasks such as campaign definition, planning, scheduling, segmentation, and success analysis. Cross-selling and up-selling refer to specific sales techniques, while customer service and support do not involve guiding users through marketing campaigns.

Question 12

Which activities do production and materials management components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.
D)None of the above

Accepted Answer

Production and materials management components handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control. Option A refers to human resource management components, while option C refers to financial management components. Option D is incorrect as there is a relevant answer.

Question 13

Which of the following will help an organization maintain consistent business operations?
A)Marketing,sales,and accounting departments decide to use the same vendor for a new system
B)Sales decides to implement a new system without considering other departments
C)A new office policy states that all managers can implement their own policies for purchasing supplies and materials
D)Marketing decides to save customer's email addresses in the marketing system,even though other organizational systems do not have this capability

Accepted Answer

By using the same vendor for a new system across multiple departments, the organization can ensure consistency in business operations. This would allow for easier integration and communication between departments, reducing the chances of errors or miscommunication. Options B, C, and D all have the potential to create inconsistencies and fragmentation across departments, leading to confusion and inefficiencies.

Question 14

Which activities do human resource components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.
D)None of the above

Accepted Answer

Human resource components are responsible for tracking employee information, including payroll, benefits, compensation, and performance assessment, as well as ensuring compliance with legal requirements related to tax and employment laws in different jurisdictions.

Question 15

What is the key word in ERP?
A)Enterprise
B)Resource
C)Planning
D)All of the above

Accepted Answer

The key word in ERP is "Enterprise," as it refers to the system's ability to impact an entire organization rather than just one department or area. "Resource" and "Planning" are also important components of ERP, but they are not the defining feature.

Question 16

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A)Accounting
B)CRM
C)Sales
D)Human resources

Accepted Answer

CRM (Customer Relationship Management) is often offered by ERP vendors as a differentiating feature. While accounting, sales, and human resources functionalities are core components of most ERP systems, CRM stands out as a specialized tool that helps businesses manage interactions with current and potential customers, thereby offering a competitive edge.

Question 17

What is increasing the value of the sale?
A)Cross-selling
B)Up-selling
C)Campaign management system
D)Customer service and support

Accepted Answer

Up-selling is the process of offering customers a higher-end or more expensive version of the product or service they are already interested in purchasing. This can increase the value of the sale and also potentially lead to greater customer satisfaction if the upgraded product better meets their needs.

Question 18

Which activities do accounting and finance components perform?
A)Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.
D)None of the above

Accepted Answer

Accounting and finance components generally manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. Options A and B are not activities specifically performed by accounting and finance components.

Question 19

Which extended ERP component collects information used throughout an organization,organizes it,and applies analytical tools to assist managers with decisions?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)Supply chain management

Accepted Answer

The extended ERP component that collects information throughout an organization, organizes it, and applies analytical tools to assist managers with decisions is called Business Intelligence.

Question 20

Which of the following is an extended ERP component?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)All of the above

Accepted Answer

All of the options listed are extended ERP components. Business intelligence is used for analyzing data and making strategic business decisions. Ebusiness is the use of internet technologies to conduct business processes. Customer relationship management involves managing interactions with customers to improve relationships and customer satisfaction.

Quiz 8: Enterprise Applications: Business Communications

What are two of the primary features of ebusiness components?

What is at the heart of any ERP system?

Which of the following occurs when everyone involved in sourcing,producing,and delivering the company's product works with the same information?

Which of the following is not one of the three most common core ERP components focusing on internal operations?

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

What is enterprise resource planning?

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

What is selling additional products or services to an existing customer?

Which of the following describes an ERP system?

Which component is a credit-management feature typically included in?

What guides users through marketing campaigns by performing such tasks as campaign definition,planning,scheduling,segmentation,and success analysis?

Which activities do production and materials management components perform?

Which of the following will help an organization maintain consistent business operations?

Which activities do human resource components perform?

What is the key word in ERP?

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

What is increasing the value of the sale?

Which activities do accounting and finance components perform?

Which extended ERP component collects information used throughout an organization,organizes it,and applies analytical tools to assist managers with decisions?

Which of the following is an extended ERP component?