Question 1

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A) Accounting.
B) CRM.
C) Sales.
D) Human resources.

Accepted Answer

ERP vendors differentiate themselves by offering distinct functionality, such as CRM and SCM.

Question 2

In terms of Porter's Five-Forces Model,explain the benefits an organization can receive from implementing an efficient and effective SCM system.

Accepted Answer

The answer of In terms of Porter's Five-Forces Model,explain the...

Question 3

Summarize why CRM is more than just technology and must be embraced on an enterprise-wide level,along with the types of things an organization can determine when using a CRM system.

Accepted Answer

The answer of Summarize why CRM is more than just...

Question 4

Supply chain strategy,supply chain partners,supply chain operation,and supply chain logistics are the four basic components of supply chain management.

Accepted Answer

These are the four basic components of supply chain management.

Question 5

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

Organizations can decrease the power of their buyers through efficient and effective SCM.

Question 6

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 7

Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.

Accepted Answer

The answer of Supply chain _________ is the product delivery...

Question 8

Eddie Bauer has successfully used CRM to collect information through customers' transactions and analyze the information to determine the best way to market to each individual customer.

Accepted Answer

Eddie Bauer has achieved great success through its CRM systems.

Question 9

A business process is the analysis and redesign of workflow within and between enterprises.

Accepted Answer

This is the definition for business process reengineering, not business process.

Question 10

Progressive Insurance used CRM to revamp its insurance claims process.

Accepted Answer

Progressive Insurance used business process reengineering (BPR) to revamp its insurance claims process.

Question 11

Business process reengineering is the analysis and _________ of workflow within and between enterprises.

Accepted Answer

The answer of Business process reengineering is the analysis and...

Question 12

Which type of system did Saab implement to gain a competitive advantage?
A) SCM
B) CRM
C) BPR
D) ERP

Accepted Answer

The closing case discusses Saab's implementation of a CRM system to gain a competitive advantage.

Question 13

Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.

Accepted Answer

The answer of Supply chain _________ is the schedule for...

Question 14

Explain the goal of enterprise resource planning.

Accepted Answer

The answer of Explain the goal of enterprise resource planning....

Question 15

List and describe the four components of supply chain management.

Accepted Answer

The answer of List and describe the four components of...

Question 16

Customer relationship management involves ______________ all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

Accepted Answer

The answer of Customer relationship management involves ______________ all aspects...

Question 17

Supply chain _________ is the strategy for managing all the resources required to meet customer demand for all products and services.

Accepted Answer

The answer of Supply chain _________ is the strategy for...

Question 18

Supply chain ________ are the partners chosen to deliver finished products,raw materials,and services,including pricing,delivery,and payment processes,along with partner relationship monitoring metrics.

Accepted Answer

The answer of Supply chain ________ are the partners chosen...

Question 19

Customer relationship management involves managing all aspects of a customer's relationship with an organization.

Accepted Answer

This is the definition for CRM.

Question 20

Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

Accepted Answer

The answer of Supply chain management involves the management of...

Quiz 3: Strategic Initiatives for Implementing Competitive Advantages

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?