Question 1

A business _____________ management system focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications.

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Question 2

Demonstrate the value of business process modeling,and compare As-Is and To-Be models.

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Question 3

Describe artificial intelligence,and identify its five main types.

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Question 4

Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

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Question 5

Differentiate among business process improvements,streamlining,and reengineering.

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Question 6

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

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Question 7

________________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process.

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Question 8

Classify the different operational support systems,managerial support systems,and strategic support systems,and explain how managers can use these systems to make decisions and gain competitive advantages.

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Question 9

_____________ is the process of computerizing manual tasks,making them more efficient and effective and dramatically lowering operational costs.

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Question 10

Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics.

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Question 11

Describe business process management and its value to an organization.

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Quiz 2: Decisions and Processes: Value Driven Business