How can an organization create a personal response in their social media posts?
A)React immediately to the post
B)Quote corporate policy when announcing decisions
C)Have the user contact you via phone or email
D)Use a friendly tone and show empathy
E)Respond with interesting information on the topic

Question

Quizplus · Accepted Answer

Let customers know there is a personal presence behind the computer screen.Rather than quote policy,"speak like a human" by using a friendly tone,showing empathy,and using your real name.

How Can an Organization Create a Personal Response in Their