If a customer uses social media to make a complaint,what type of response from the organization will best promote goodwill?
A)A personal response
B)A corporate reply
C)A reply with a link to the corporate policy page
D)A humorous reply
E)A private reply

Question

Quizplus · Accepted Answer

Use a personal response,not a corporate reply.Let customers know there is a personal presence behind the computer screen.Rather than quote policy,"speak like a human" by using a friendly tone,showing empathy,and using your real name.

If a Customer Uses Social Media to Make a Complaint,what