Which of the following is the most effective way of delivering a bad-news message to a long-term client?
A) Minako uses you-voice in her written message to deliver the bad news.
B) Brian provides long descriptions of what the client did wrong.
C) Sandra meets with the client,provides a rationale,and discusses impacts.
D) Tommy leaves a voice message on the client's telephone.
E) Calvin writes a letter couching the decision in legal language.

Question

Quizplus · Accepted Answer

In many cases,you will have had to struggle to gain a client's business.Delivering the bad news in person allows you to deliver the news more personally,to discuss impacts,and to negotiate the situation with the client.

Which of the Following Is the Most Effective Way of Delivering