Which of the following should be avoided when conveying bad news to customers?
A) neutral language
B) passive verbs
C) teaser messages
D) a buffer statement
E) an accusatory tone

Question

Quizplus · Accepted Answer

Even when customers are at fault,use neutral language (avoid you-voice and use passive verbs)to point out mistakes.If a person uses you-voice,the tone is accusatory and even confrontational.

Which of the Following Should Be Avoided When Conveying Bad