Question 1

Buying an ERP system could be thought of in each of the following ways except:
A) Off the rack
B) Off the rack and tailor to fit
C) Custom-made
D) One size fits all

Accepted Answer

ERP systems are typically customizable to some extent, so "One size fits all" does not accurately describe how they are generally implemented.

Question 2

What are two of the primary features of e-business components?
A) E-procurement
B) E-logistics
C) E-procurement and e-logistics
D) None of these

Accepted Answer

E-procurement and e-logistics are two primary features of e-business components. E-procurement refers to the electronic process of purchasing goods and services, while e-logistics refers to the electronic management of the movement of goods from the source to the destination. Together, these components make up the backbone of many e-commerce businesses.

Question 3

Successful ERP projects share all of the following basic attributes except:
A) Overall fit
B) Custom-made
C) Proper business analysis
D) Solid implementation plans

Accepted Answer

Successful ERP projects are not custom-made, but rather follow best practices and industry standards. The other attributes (overall fit, proper business analysis, and solid implementation plans) are all essential for success.

Question 4

Operational excellence is the introduction of new equipment or methods.

Accepted Answer

Operational excellence is not just about introducing new equipment or methods, but also about optimizing existing processes and improving efficiency, quality, and customer satisfaction. It involves a continuous improvement mindset and a focus on eliminating waste and non-value-added activities. While new equipment or methods can be part of achieving operational excellence, it is not the sole focus or requirement.

Question 5

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
A) Business intelligence
B) E-business
C) Customer relationship management
D) Supply chain management

Accepted Answer

Business intelligence collects and analyses data to help managers make informed decisions.

Question 6

The current impetus to innovate comes from the need to increase costs, while still creating a competitive advantage.

Accepted Answer

The current impetus to innovate typically comes from the need to reduce costs, improve efficiency, and create a competitive advantage, not to increase costs.

Question 7

Which activities do accounting and finance components perform?
A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D) None of these

Accepted Answer

Accounting and finance components are mainly responsible for managing accounting data and financial processes within the enterprise. This includes functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. Option A is related to HR components, while option B is related to operations components, so they are not correct choices. Option D is not applicable as there must be at least one correct answer.

Question 8

Which of the following is an extended ERP component?
A) Business intelligence
B) E-business
C) Customer relationship management
D) All of these

Accepted Answer

All of these are extended ERP components. Business intelligence provides the ability to gather, analyze, and interpret data in order to make informed decisions. E-business involves using technology to conduct business processes, such as buying and selling products online. Customer relationship management helps manage interactions and relationships with customers, including sales and marketing efforts.

Question 9

Innovation is the introduction of new equipment or methods.

Accepted Answer

Innovation refers to the development and introduction of new products, services, equipment, or methods.

Question 10

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A) Accounting and finance component
B) Production and managerial management component
C) Human resource component
D) Production and materials management component

Accepted Answer

The human resource component typically includes functions such as employee recruitment, training, and compensation, making it the most likely component to have tools for identifying individuals who may require additional compensation or benefits to remain with the company.

Question 11

What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?
A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) E-business infrastructure

Accepted Answer

Middleware is the software that sits in the middle of and provides connectivity between two or more software applications. It can also provide services such as data management, application services, and communication services.

B) Enterprise application integration middleware 
 Enterprise application integration middleware is a type of middleware that specifically focuses on integrating enterprise software applications. It provides a standardized method for integrating different applications and enables data sharing and communication.

C) Automated business process 
 Automated business process refers to software that automates and streamlines business processes. While it can connect different applications, it is not specifically designed for this purpose and is therefore not the best answer to the question.

D) E-business infrastructure 
 E-business infrastructure refers to the software and systems that support electronic business processes, such as e-commerce and online transactions. While it may involve middleware, it is not the best answer to the question as it is not specifically designed to connect two or more software applications.

Question 12

Which activities do human resource components perform?
A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of these

Accepted Answer

Human resource components are responsible for tracking employee information, including payroll, benefits, compensation, performance assessment, and ensuring compliance with legal requirements. This is distinct from activities such as production planning and execution, and accounting and financial processes.

Question 13

A well-fitting ERP has:
A) Some major process gaps and some minor ones.
B) No minor process gaps and very few major ones.
C) No major process gaps and very few minor ones.
D) Some major processing gaps but it can be tailored to fit.

Accepted Answer

A well-fitting ERP should have no major process gaps and very few minor ones. This means that the software should meet the majority of the organization's requirements without the need for extensive customization or workarounds.

Question 14

Which of the following is not a vendor in the ERP market?
A) SAP
B) Oracle
C) Cisco
D) None of these

Accepted Answer

Cisco is known primarily for networking equipment and services, and is not a major player in the ERP market.

Question 15

Which activities do production and materials management components perform?
A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D) None of these

Accepted Answer

Production and materials management components are responsible for handling activities related to production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.

Question 16

What represents a new approach to middleware by packaging together commonly used functionality, such as providing pre-built links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) E-business infrastructure

Accepted Answer

Enterprise application integration middleware represents a new approach to middleware by packaging together commonly used functionality, such as providing pre-built links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors. Option A refers to middleware in general, option C refers to automation of business processes, and option D refers to infrastructure for e-business, but none of these fully answer the question.

Question 17

Failed ERP implementations have caused organizations to view an ERP as:
A) unnecessary.
B) impossible.
C) a necessary, strategic evil.
D) not desirable.

Accepted Answer

Failed ERP implementations have caused organizations to view an ERP as a necessary, strategic evil, implying that organizations understand the importance of an ERP system and recognize it as a vital tool for business operations, despite its potential challenges and negative past experiences. Options A, B, and D are not accurate as they do not reflect the pragmatic view of organizations towards ERP systems.

Question 18

Which channels do ERP vendors need to build for access into the ERP system?
A) One channel for customers (B2C)
B) One channel for suppliers
C) One channel for partners
D) All of these

Accepted Answer

ERP vendors need to build channels for all three groups - customers (B2C), suppliers, and partners - to facilitate access into the ERP system. This ensures smooth communication and collaboration between all stakeholders in the business processes.

Question 19

Successful companies normally spend up to _____ percent on a business analysis.
A) 10
B) 50
C) 75
D) 90

Accepted Answer

Successful companies typically allocate up to 10 percent of their budget on business analysis to ensure efficient use of resources and informed decision-making.

Question 20

Which component of an ERP system includes credit-management feature?
A) Accounting and finance component
B) Production and managerial management component
C) Human resource component
D) Production and materials management component

Accepted Answer

Credit management is typically a part of the accounting and finance component of an ERP system, as it involves managing customer credit limits, outstanding payments, and collections.

Quiz 7: Networks, Telecommunications, and Wireless Computing

Buying an ERP system could be thought of in each of the following ways except:

What are two of the primary features of e-business components?

Successful ERP projects share all of the following basic attributes except:

Operational excellence is the introduction of new equipment or methods.

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

The current impetus to innovate comes from the need to increase costs, while still creating a competitive advantage.

Which activities do accounting and finance components perform?

Which of the following is an extended ERP component?

Innovation is the introduction of new equipment or methods.

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?

Which activities do human resource components perform?

A well-fitting ERP has:

Which of the following is not a vendor in the ERP market?

Which activities do production and materials management components perform?

What represents a new approach to middleware by packaging together commonly used functionality, such as providing pre-built links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

Failed ERP implementations have caused organizations to view an ERP as:

Which channels do ERP vendors need to build for access into the ERP system?

Successful companies normally spend up to _____ percent on a business analysis.

Which component of an ERP system includes credit-management feature?