Realizing that current practices are inappropriate and that new behavior must be enacted is a required stage for managing resistance called
A) Freezing.
B) Thawing.
C) Melting.
D) Solidifying.
E) Unfreezing.

Question

Quizplus · Accepted Answer

In the unfreezing stage, management realizes that its current practices are no longer appropriate and the company must break out of (unfreeze) its present mold by doing things differently. People must come to recognize that some of the past ways of thinking, feeling, and doing things are obsolete.

Realizing That Current Practices Are Inappropriate and That New Behavior