Question 1

What is a standardized set of activities that accomplishes a specific task?
A)Business strategy.
B)Business outcome.
C)Business process.
D)Knowledge process.

Accepted Answer

A business process is a standardized set of activities that accomplish a specific task.

Question 2

The core drivers of the information age are data, knowledge, business intelligence, and _____________.

Accepted Answer

The answer of The core drivers of the information age...

Question 3

A ____________ is the confirmation or validation of an event or object.

Accepted Answer

The answer of A ____________ is the confirmation or validation...

Question 4

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?
A)Product analysis.
B)Primary supplier power.
C)Value chain analysis.
D)Buyer chain analysis.

Accepted Answer

The value chain analysis views a firm as a series of business processes that each add value to the product or service.

Question 5

What are the two main categories in a value chain analysis?
A)Primary value activities and secondary value activities.
B)Primary value activities and support value activities.
C)Primary value activities and strengthening value activities.
D)None of these.

Accepted Answer

The value chain groups a firm's activities into two categories: primary value activities and support value activities.

Question 6

Which of the following is not considered a category within the primary value activities in a value chain analysis?
A)Inbound logistics.
B)Firm infrastructure.
C)Operations.
D)Service.

Accepted Answer

Primary value activities are found at the bottom of the value chain; these include business processes that acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services.

Question 7

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?
A)Supplier power.
B)Operations management.
C)Porter's Five Forces Model.
D)The value chain analysis.

Accepted Answer

The support activity firm infrastructure coupled with the primary value activity of outbound logistics is a part of the value chain analysis

Question 8

MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?
A)Netflix creating a business strategy for the video rental market that delivers videos via the mail.
B)The human resources department creates a tracking system to efficiently reward employees based on their performance.
C)Scottrade Corp.creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items.
D)The University of Forks creates a program to automatically order office supplies such as pens and pads of paper for its employees.

Accepted Answer

MIS can add value to both primary and support activities within a business.All are support activities except for the Netflix example of creating a business strategy for the video rental market that makes renting a movie simplified with their inexpensive, no late fee, quick mail delivery system.This is a primary value activity.

Question 9

Top managers use __________ intelligence to define the future of the business, analyzing markets, industries, and economies.

Accepted Answer

The answer of Top managers use __________ intelligence to define...

Question 10

What is the support value activity that provides employees with training, hiring, and compensation?
A)Procurement.
B)Operations resource management.
C)Human resource management.
D)Firm infrastructure.

Accepted Answer

Human resource management provides employee with training, hiring, and compensation.

Question 11

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?
A)Target high value-adding activities to further enhance their value.
B)Target low value-adding activities to increase their value.
C)Perform some combination of the two.
D)All of these.

Accepted Answer

When a firm has identified the activities from the value chain that are bringing the highest added value to their customers, they need to make decisions regarding the competitive advantage by determining whether to (1) target high value-adding activities to further enhance their value, (2) target low value-adding activities to increase their value, or (3) perform some combination of the two.

Question 12

Sandy Fiero works as the chief knowledge officer for Bend Lumbar Company.She has been given the responsibility to create a product or service that will bring an added value to its customers to increase the company's revenue.Sandy determines that the best value she can add is by creating a service that offers free next-day shipping on any order over $50.Where in the value chain is Sandy adding value?
A)The primary value activity outbound logistics.
B)The primary value activity inbound logistics.
C)The primary value activity marketing and sales.
D)The primary value activity operations.

Accepted Answer

Outbound logistics distributes goods and services to customers.

Question 13

Today's workers are commonly referred to as _____________ workers, who use business intelligence along with personal experience to make decisions.

Accepted Answer

The answer of Today's workers are commonly referred to as...

Question 14

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a ________ or ________________.
A)Focused strategy; product differentiation.
B)Focused strategy; cost advantage.
C)Cost advantage; primary value activities.
D)Cost advantage; product differentiation.

Accepted Answer

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a cost advantage or product differentiation.

Question 15

The __________ management department in a company manages the process of converting or transforming of resources into goods or services.

Accepted Answer

The answer of The __________ management department in a company...

Question 16

When evaluating the value chain, all of the following are included in the primary value activities except:
A)Inbound activities.
B)Operations.
C)Service.
D)MIS development.

Accepted Answer

The primary value activities include (1) inbound logistics, (2) operations, (3) outbound logistics, (4) marketing and sales, and (5) service.

Question 17

When evaluating the value chain, which of the following is included in the support value activities?
A)Inbound activities.
B)Marketing and sales.
C)Firm infrastructure.
D)Finance and sales.

Accepted Answer

The support value activities found along the top of the value chain include (1) firm infrastructure, (2) human resource management, (3) technology development, and (4) procurement.

Question 18

MIS can add value to both primary activities and support activities in the value chain.Which of the following is not an example of a company adding value by the use of MIS in a primary activity?
A)Scottrade Corp.creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items.
B)A system for the sales and marketing departments to track specific sales targets and follow up processes.
C)An easy electronic survey, similar to the Survey Monkey, to be sent to the customer right after a service was completed.
D)Royal Crest Dairy using their custom order and delivery system through an easily accessible web portal for the customer to track delivery status.

Accepted Answer

MIS can add value to both primary and support activities within a business.All are primary activities except Scottrade Corp.creating an online system for employees to track paychecks, benefits, wellness rewards program, and other employee benefit items.This is a support value activity.

Question 19

Companies are organized by departments.The __________ department is responsible for maintaining records, measures, and reports monetary transactions.

Accepted Answer

The answer of Companies are organized by departments.The __________ department...

Question 20

Which of the following is not considered a category within the support value activities in a value chain analysis?
A)Technology development.
B)Outbound logistics.
C)Human resource management.
D)Firm infrastructure.

Accepted Answer

Support value activities are found along the top of the value chain and include business processes (such as firm infrastructure, human resource management, technology development, and procurement) that support the primary value activities.

Quiz 1: Management Information Systems: Business Driven MIS

What is a standardized set of activities that accomplishes a specific task?

The core drivers of the information age are data, knowledge, business intelligence, and _____________.

A ____________ is the confirmation or validation of an event or object.

Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?

What are the two main categories in a value chain analysis?

Which of the following is not considered a category within the primary value activities in a value chain analysis?

What includes support value activities and primary value activities and is used to determine how to create the greatest possible value for customers?

MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?

Top managers use __________ intelligence to define the future of the business, analyzing markets, industries, and economies.

What is the support value activity that provides employees with training, hiring, and compensation?

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers?

Today's workers are commonly referred to as _____________ workers, who use business intelligence along with personal experience to make decisions.

The goal of value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a or ________.

The __________ management department in a company manages the process of converting or transforming of resources into goods or services.

When evaluating the value chain, all of the following are included in the primary value activities except:

When evaluating the value chain, which of the following is included in the support value activities?

MIS can add value to both primary activities and support activities in the value chain.Which of the following is not an example of a company adding value by the use of MIS in a primary activity?

Companies are organized by departments.The __________ department is responsible for maintaining records, measures, and reports monetary transactions.

Which of the following is not considered a category within the support value activities in a value chain analysis?