Question 1

Who are the primary users of SCM systems?
A)Sales, marketing, and customer service
B)Accounting, finance, logistics, and production
C)Customers, resellers, partners, suppliers, and distributors
D)All of these

Accepted Answer

The primary users of SCM systems are customers, resellers, partners, suppliers, and distributors.

Question 2

What are two of the primary features of ebusiness components?
A)Eprocurement
B)Elogistics
C)Eprocurement and elogistics
D)None of these

Accepted Answer

Elogistics and eprocurement are both included in the ebusiness component.

Question 3

Which of the following is an extended ERP component?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)All of these

Accepted Answer

All of these are included in extended ERP.

Question 4

Which of the following is a common sales CRM metric?
A)Number of new customers
B)Number of marketing campaigns
C)Average time to resolution
D)Cost per interaction by marketing campaign

Accepted Answer

The number of new customers is a common sales CRM metric.

Question 5

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
A)Business intelligence
B)Ebusiness
C)Customer relationship management
D)Supply chain management

Accepted Answer

These are the primary activities performed by business intelligence.

Question 6

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

These activities are performed by the human resource component.

Question 7

What is enterprise resource planning?
A)The analysis and redesign of workflow within and between enterprises
B)A standardized set of activities that accomplish as specific task, such as processing a customer's order
C)Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D)Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Accepted Answer

This is the definition of ERP.

Question 8

Which of the following is not one of the three most common core ERP components focusing on internal operations?
A)Accounting and finance
B)Production and materials management
C)Business intelligence
D)Human resources

Accepted Answer

Business intelligence is an extended ERP component.

Question 9

Which of the following is a common customer service CRM metric?
A)Number of new prospective customers
B)Number of marketing campaigns
C)Average time to resolution
D)Revenue generated by marketing campaigns

Accepted Answer

The average time to resolution is a common customer service CRM metric.

Question 10

Which activities do production and materials management components perform?
A)Track employee information including payroll, benefits, compensation, and performance assessment, and assume compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D)None of these

Accepted Answer

These are the primary activities performed by the production and materials management components.

Question 11

What is the key word in ERP?
A)Enterprise
B)Resource
C)Planning
D)All of these

Accepted Answer

The key word in ERP is "enterprise" and not necessarily resource or planning.

Question 12

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A)Accounting
B)CRM
C)Sales
D)Human resources

Accepted Answer

ERP vendors differentiate themselves by offering distinct functionality such as CRM and SCM.

Question 13

Which activities do accounting and finance components perform?
A)Track employee information, including payroll, benefits, compensation, and performance assessment, and assume compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D)None of these.

Accepted Answer

These are the primary activities performed by the accounting and finance components.

Question 14

Which of the following is a common marketing CRM metric?
A)Number of new prospective customers
B)Average number of service calls per day
C)Average time to resolution
D)Cost per interaction by marketing campaign

Accepted Answer

Cost per interaction by marketing campaign is a common marketing CRM metric.

Question 15

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
A)Eliminates redundancies
B)Cuts down wasted time
C)Removes misinformation
D)All of these

Accepted Answer

All of these occur due to the use of an ERP system.

Question 16

Which of the following will help an organization maintain consistent business operations?
A)Marketing, sales, and accounting departments decide to use the same vendor for a new system.
B)Sales decides to implement a new system without considering other departments.
C)A new office policy states that all managers can implement their own policies for purchasing supplies and materials.
D)Marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability.

Accepted Answer

If marketing, sales, and accounting departments decide to use the same vendor for a new system, it provides a great way to implement consistent business operations.

Question 17

Which of the following describes an ERP system?
A)ERP systems provide a foundation for collaboration among departments.
B)ERP systems enable people in different business areas to communicate.
C)ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D)All of these.

Accepted Answer

All of these describe ERP systems.

Question 18

What is at the heart of any ERP system?
A)Information
B)Employees
C)Customers
D)Database

Accepted Answer

At the heart of an ERP system is a central database.

Question 19

From the following list, which component would include a credit-management feature?
A)Accounting and finance components
B)Production and managerial management components
C)Human resource components
D)Production and materials management components

Accepted Answer

One of the best features of an accounting and finance component is its credit management feature.

Question 20

Which activities do human resource components perform?
A)Track employee information including payroll, benefits, compensation, and performance assessment, and assume compliance with the legal requirements of multiple jurisdictions and tax authorities.
B)Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C)Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D)None of these

Accepted Answer

These are the primary activities performed by the human resource components.

Quiz 8: Enterprise Applications: Business Communications

Who are the primary users of SCM systems?

What are two of the primary features of ebusiness components?

Which of the following is an extended ERP component?

Which of the following is a common sales CRM metric?

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

What is enterprise resource planning?

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Which of the following is a common customer service CRM metric?

Which activities do production and materials management components perform?

What is the key word in ERP?

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Which activities do accounting and finance components perform?

Which of the following is a common marketing CRM metric?

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Which of the following will help an organization maintain consistent business operations?

Which of the following describes an ERP system?

What is at the heart of any ERP system?

From the following list, which component would include a credit-management feature?

Which activities do human resource components perform?