Cole's performance appraisal describes his actions along a continuum.For example,when it comes to customer service,he receives a 1 if he regularly ignores customers,a 3 if he regularly greets customers,and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.
A) ranking
B) management by objectives
C) graphic rating
D) behavioral anchored rating

Question

Quizplus · Accepted Answer

Cole's performance appraisal is based on specific behaviors and actions (such as ignoring or greeting customers), which is characteristic of the behavioral anchored rating (BAR) method. In this method, a series of predetermined behavioral statements serve as rating scales that assess the employee's performance along specific dimensions or criteria.

Cole's Performance Appraisal Describes His Actions Along a Continuum