In comparison to other areas of service processes,a service shop is characterized by ______.
A)a high level of labor skill
B)a narrower span of supervision
C)a tall managerial hierarchy (i.e.,with many levels in the hierarchy)
D)a low level of customer interaction

Question

Quizplus · Accepted Answer

A service shop typically involves high levels of skilled labor such as mechanics or technicians. This differentiates it from other service processes such as self-service or professional services that may not require the same level of skilled labor. The other options - B, C, and D - do not necessarily apply to a service shop and are not defining characteristics of this type of service process.

In Comparison to Other Areas of Service Processes,a Service Shop