Processes that require high levels of customer interaction and customization ______.
A)experience little variability
B)are exemplified by professional services (e.g.,a lawyer's services)
C)are usually cheap
D)benefit from economies of scale

Question

Quizplus · Accepted Answer

Processes that require high levels of customer interaction and customization are usually exemplified by professional services (e.g., a lawyer's services). This is because such services require close communication and consultation with the customer to create a personalized solution for them. High levels of customization and customer interaction also mean that there is typically a higher cost associated with these services compared to standardized or mass-produced products.

Processes That Require High Levels of Customer Interaction and Customization