Tina is a nurse manager in a surgical unit.She is concerned about an ongoing conflict between Lucy,a staff nurse,and one of the maintenance personnel.She explains to Lucy that unsatisfactory resolution of the conflict is typically destructive and will result in
A) decreased frustration between the maintenance worker and her.
B) a good relationship with the maintenance department.
C) eventual resolution of the problem without further intervention.
D) decreased productivity on her part.

Question

Quizplus · Accepted Answer

Saltman et al.(2006)demonstrated that productivity decreases with destructive conflict,whereas constructive conflict strengthens relationships and thereby improves productivity.

Tina Is a Nurse Manager in a Surgical Unit