Two nurses on a psychiatric unit come from different backgrounds and have graduated from different universities.They are given a set of new orders from the unit manager.Each nurse displays different emotions in response to the orders.Nurse A indicates that the new orders include too many changes; Nurse B disagrees and verbally indicates why.This step in the process is which of the following in Thomas's (1992)four stages of conflict?
A) Frustration.
B) Conceptualization.
C) Action.
D) Outcomes.

Question

Quizplus · Accepted Answer

This step in the process is conceptualization, as Nurse A and Nurse B are assessing and interpreting the new orders in different ways.

Two Nurses on a Psychiatric Unit Come from Different Backgrounds