Benchmarking is a continuous process of measuring products,services and practices against major competitors or industry leaders.
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Q20: The final step of the feedback control
Q21: The system of reviewing the operations within
Q22: Benchmarking refers to the process of identifying
Q23: An organisation-wide commitment to infusing quality into
Q24: The implementation of total quality management is
Q26: Hierarchical control involves monitoring and influencing employee
Q27: A quality controlled approach that emphasises a
Q28: Decentralised control is associated with rewarding individual
Q29: A zero-based budgeting system is a process
Q30: A quality circle is a group of
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