Which approach to change implementation should be used when users have power to resist?
A) Education
B) Participation
C) Coercion
D) Top management support
E) Domination

Question

Quizplus · Accepted Answer

When users have power to resist, the best approach to change implementation is participation. By involving them in the change process and giving them a voice, they are more likely to feel ownership and buy-in, which can reduce their resistance. Education alone may not be effective, as users may not be receptive to new ideas or may feel that their current methods are already successful. Coercion or domination can lead to resentment and further resistance. Top management support is important for any change implementation, but it may not necessarily overcome user resistance on its own.

Which Approach to Change Implementation Should Be Used When Users