When you need to maintain a close working relationship with someone to whom you are sending a negative message,you should generally
A) use the direct approach.
B) use the indirect approach.
C) have someone else deliver the message.
D) combine the direct and indirect approaches.
E) delay the message as long as possible.

Question

Quizplus · Accepted Answer

B)To help decide which approach to take in any situation you encounter,ask yourself if you need to maintain a close working relationship with the reader.If so,the indirect approach lets you soften the blow of bad news and preserve a positive business relationship.

When You Need to Maintain a Close Working Relationship with Someone