The customer's ability to determine the timing and services of their needs from a business organization through a website is referred to as__________ .
A)customer profiling
B)fulfillment
C)customer impression
D)self-service

Question

Quizplus · Accepted Answer

Self-service refers to the ability of customers to access and manage their own accounts, information or services through a website, without the need for direct interaction with a company representative. This allows customers to determine the timing and specific services they need, rather than having to rely on pre-determined options offered by the business.

The Customer's Ability to Determine the Timing and Services of Their