At Your Company, a Number of Routine Office Tasks Are

At your company, a number of routine office tasks are loosely shared among entry-level employees, who perform these duties in addition to their specific job descriptions. This often results in tasks being done late, poorly, or not at all. You suggest to your boss that outsourcing this work might be a good idea. He is interested and asks you to research and recommend a service provider.
-Articulate the research question presented to you by your boss, and discuss why you might need to broaden or narrow it.