Question 1

Disney implemented a YMS to more effectively sell The Lion King musical tickets.

Accepted Answer

This statement is true. Disney implemented a Yield Management System (YMS) to more effectively sell The Lion King musical tickets. The YMS allowed Disney to adjust ticket prices based on demand and optimize revenue for each performance.

Question 2

Which of the following is NOT an interorganizational system?
A)CRM
B)ERP
C)SCM
D)TPS

Accepted Answer

A TPS or Transaction Processing System is an intraorganizational system used within a single organization to process transactions and data. The other options, CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and SCM (Supply Chain Management) are all interorganizational systems that involve collaboration and data sharing between multiple organizations.

Question 3

ERP ______________ systems have the capability to place automatic requests to buy products from suppliers in real time.
A)AI
B)CRM
C)DSS
D)SCM

Accepted Answer

SCM (Supply Chain Management) systems have the capability to place automatic requests to buy products from suppliers in real time. AI (Artificial Intelligence) systems can assist in procurement and supply chain management, but it is not specifically designed for this function. CRM (Customer Relationship Management) and DSS (Decision Support Systems) are not relevant to this capability.

Question 4

TPS provide the output data from corporate databases.

Accepted Answer

Transaction Processing Systems (TPS) are designed to handle routine, day-to-day business transactions and do not typically provide output data from corporate databases. They primarily focus on data entry and processing.

Question 5

The ________________________ process originates and ends in the warehouse department but involves the production department as well.
A)fulfillment
B)procurement
C)production
D)purchasing

Accepted Answer

The production process involves both the warehouse and production departments, as it starts with raw materials from the warehouse and ends with finished goods being stored back in the warehouse.

Question 6

According to masFlight, the winter of ___________ was the worst for flight operations since 2010.
A)2011
B)2012
C)2013
D)2014

Accepted Answer

According to the sentence, the winter being referred to is the one "since 2010." Therefore, we need to select the year that comes after 2010. The only option that fits this criteria is 2014, so the correct answer is D.

Question 7

The ________________________ process involves customer requests and receiving payments.
A)fulfillment
B)procurement
C)production
D)purchasing

Accepted Answer

The fulfillment process involves receiving customer requests and fulfilling them by delivering the requested product or service while also receiving payments. Procurement is the process of obtaining goods and services from vendors or suppliers, production is the process of creating or making a product, and purchasing is the act of acquiring goods or services for a price.

Question 8

CIM is the next evolution after MRP and MRP II.

Accepted Answer

The answer of CIM is the next evolution after MRP...

Question 9

Security is an advantage of cloud-based ERP systems.

Accepted Answer

The answer of Security is an advantage of cloud-based ERP...

Question 10

The procurement process originates in the ____________________ department and ends in the ___________________ department.
A)accounting; sales
B)accounting; warehouse
C)sales; accounting
D)warehouse; accounting

Accepted Answer

The procurement process typically starts in the warehouse department, where the need for goods or materials is identified, and ends in the accounting department, where the payment for the procured goods or services is processed.

Question 11

ERP ___________ systems also benefit businesses by generating forecasting analyses of product consumption based on critical variables such as geographical area, season, day of the week, and type of customer.
A)AI
B)CRM
C)DSS
D)SCM

Accepted Answer

The answer of ERP ___________ systems also benefit businesses by...

Question 12

If a company receives orders and payments from customers, this is called the fulfillment process.

Accepted Answer

The fulfillment process includes receiving orders and payments from customers, as well as delivering the products or services to them.

Question 13

The Closing Case emphasizes the use of IT by airlines to _________.
A)better predict the weather
B)ease check-in
C)ensure the security of credit card payments
D)manage the process of rebooking passengers

Accepted Answer

The answer of The Closing Case emphasizes the use of...

Question 14

A TPS supports the monitoring, collection, storage, and processing of data from the
organization's basic business transactions, each of which generates ____________.

Accepted Answer

The answer of A TPS supports the monitoring, collection, storage,...

Question 15

Routine reports can be scheduled hourly, daily, weekly, monthly, or yearly.

Accepted Answer

Routine reports can be scheduled at various intervals, including hourly, daily, weekly, monthly, or yearly.

Question 16

A dashboard highlighting only below-average sales is a type of exception report.

Accepted Answer

An exception report typically highlights only data that falls outside of a normal range or meets specific criteria, such as below-average sales. This allows users to quickly identify and address areas that need attention, rather than wading through mountains of data.

Question 17

Make-to-order is synonymous with a pull model.

Accepted Answer

Make-to-order production is a pull model as it produces products based on customer orders rather than forecasted demand. The production process starts only after receiving a customer order, which initiates a pull for specific products. This ensures that inventory is not piling up unnecessarily, and production is aligned with actual demand.

Question 18

The GEA Group used SAP to address its problems with ________.
A)Accounting
B)HR
C)Marketing
D)Sales

Accepted Answer

The question states that the GEA Group used SAP to address its problems, but it does not specify what type of problems. However, among the options given (Accounting, HR, Marketing, Sales), the most common reason for companies to implement SAP is to address issues in their accounting and financial management processes. Therefore, the best choice is A (Accounting).

Question 19

Which of the following is NOT an advantage of the SAP solution to the GEA Group?
A)Documentation
B)Process simplification
C)Reduction in the number of employees
D)User-friendly

Accepted Answer

There is no mention of a reduction in the number of employees as an advantage of the SAP solution to the GEA Group. Therefore, C is the correct answer. The other three options are listed as advantages in the text.

Question 20

Which of the following is NOT a problem associated with cancelled flights?
A)Required pilot rest time
B)Three-hour max time for planes sitting on the tarmac
C)Ticket-change fees
D)Weather

Accepted Answer

Ticket-change fees are not a problem associated with cancelled flights as airlines typically waive these fees in the event of a cancelled flight. The other options (A, B, D) are all potential factors that can lead to flight cancellations.

Quiz 10: Information Systems Within the Organization

Disney implemented a YMS to more effectively sell The Lion King musical tickets.

Which of the following is NOT an interorganizational system?

ERP ______________ systems have the capability to place automatic requests to buy products from suppliers in real time.

TPS provide the output data from corporate databases.

The ________________________ process originates and ends in the warehouse department but involves the production department as well.

According to masFlight, the winter of ___________ was the worst for flight operations since 2010.

The ________________________ process involves customer requests and receiving payments.

CIM is the next evolution after MRP and MRP II.

Security is an advantage of cloud-based ERP systems.

The procurement process originates in the __ department and ends in the _ department.

ERP ___________ systems also benefit businesses by generating forecasting analyses of product consumption based on critical variables such as geographical area, season, day of the week, and type of customer.

If a company receives orders and payments from customers, this is called the fulfillment process.

The Closing Case emphasizes the use of IT by airlines to _________.

A TPS supports the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates ____________.

Routine reports can be scheduled hourly, daily, weekly, monthly, or yearly.

A dashboard highlighting only below-average sales is a type of exception report.

Make-to-order is synonymous with a pull model.

The GEA Group used SAP to address its problems with ________.

Which of the following is NOT an advantage of the SAP solution to the GEA Group?

Which of the following is NOT a problem associated with cancelled flights?