Question 1

Which of the following is a basic category of communication barriers?
A)cultural barriers
B)holistic barriers
C)monetary barriers
D)clothing barriers

Accepted Answer

Cultural barriers are a basic category of communication barriers. These barriers arise when people from different cultures have different ways of understanding and expressing themselves. This can include differences in language, values, customs, and norms.

Question 2

Ginny is almost 30 years old but looks quite a bit younger.When she participates in discussions with businesspeople who don't know her well,she often finds they don't pay much attention to her ideas because they assume she is immature and inexperienced.What type of barrier is Ginny facing?
A)a physical barrier
B)a perceptual barrier
C)a language barrier
D)an organizational barrier

Accepted Answer

Ginny is facing a perceptual barrier, as people's perceptions of her young appearance are affecting their judgment of her capability and level of experience.

Question 3

What does two-way communication represent?
A)speaking and listening
B)selective hearing and listening
C)verbal and nonverbal communication
D)using both the active and the passive voice

Accepted Answer

Two-way communication means that both parties are actively participating in the exchange by both speaking and listening to one another.

Question 4

Jason was having even more trouble than usual concentrating on his economics professor's lecture because the classroom was too hot and the chair he was sitting in was uncomfortable.The heat and uncomfortable chair are what type of barriers to communication?
A)perceptual barriers
B)secondary barriers
C)passive barriers
D)physical barriers

Accepted Answer

The physical barriers of heat and discomfort from the chair are hindering Jason's ability to concentrate on the professor's lecture.

Question 5

Daniel wants to improve his nonverbal communication skills.What is one relatively easy and effective way to do this?
A)practise speaking at home in front of the mirror
B)use PowerPoint slides that include a lot of sound effects and animations
C)put his speech on note cards and then sit in a quiet place with few distractions and go over the notes until he has the main points memorized
D)take a language immersion course to quickly learn a new language

Accepted Answer

Practising speaking in front of a mirror can help improve nonverbal communication skills by allowing individuals to observe their body language, facial expressions, and gestures, and make adjustments as needed. This can help them become more aware of how their nonverbal cues are perceived by others and make improvements as necessary. The other options listed do not focus specifically on nonverbal communication skills.

Question 6

Which of the following is a type of communication barrier?
A)clothing
B)body language
C)holistic barriers
D)monetary barriers

Accepted Answer

Body language can create a communication barrier if the sender's nonverbal cues are not consistent with their verbal message or if the receiver misunderstands the meaning of the nonverbal cues. Clothing, holistic barriers, and monetary barriers are not types of communication barriers.

Question 7

What can excellent communications skills do for an employee?
A)They can dramatically improve your chances for business success.
B)They will help you get along with your boss.
C)They can make you more popular with your colleagues.
D)They can hinder your chance of a promotion. They will help you in your dealings with clients.

Accepted Answer

Excellent communication skills can help employees to convey their ideas and thoughts effectively, influence decisions, and build strong relationships with clients, colleagues, and bosses. It can also help to avoid misunderstandings and conflicts, leading to a more productive and positive work environment, and ultimately leading to business success.

Question 8

Cheryl is presenting the new payroll system to the managers.She was unable to reserve the large conference room,so she scheduled the presentation for the cafeteria,which is not designed for giving presentations and has poor acoustics.What is her challenge?
A)nonverbal communication
B)an inability to use active voice
C)intercultural communication
D)physical barriers that are likely to create noise

Accepted Answer

Cheryl's challenge is physical barriers that are likely to create noise because the cafeteria is not designed for giving presentations and has poor acoustics, which can affect the audience's ability to hear and understand the information being presented.

Question 9

Dave Malloy is a marketing director for the Redding Company.His recent trip to a developing Asian country got off to an awkward start when his attempt to greet his host with a hearty handshake was not well-received.What does Dave's experience exemplify?
A)a cultural barrier
B)a language barrier
C)a perceptual barrier
D)an exchange barrier

Accepted Answer

Dave's experience exemplifies a cultural barrier, where his attempt to greet his host with a handshake, which is common in his own culture, was not well-received in the host's culture.

Question 10

Global firms that have employees,customers,and other stakeholders in several different countries face a major challenge in finding ways to improve which of the following?
A)nonverbal communication
B)strategic communication
C)intercultural communication
D)protectionist communication

Accepted Answer

Intercultural communication refers to the ability to effectively communicate with people from different cultural backgrounds. Global firms with stakeholders in multiple countries need to be able to communicate effectively across cultural boundaries.

Question 11

The workers at the Axme Corporation have divided into several cliques.Employees in each clique tend to stick together,sharing lunch and coffee breaks.The employees in one clique very seldom interact with workers in another clique.Which type of barriers will this kind of situation create?
A)physical barriers
B)intercultural barriers
C)organizational barriers
D)bipartisan barriers

Accepted Answer

This situation creates organizational barriers where there is a lack of communication and interaction between different groups or cliques within the organization. This can lead to a lack of collaboration, teamwork, and a decrease in overall productivity within the company.

Question 12

Marguerite attended a seminar on how to improve work productivity.When Marguerite returned to work,her manager requested a summary of the seminar.Marguerite's summary explained that the speaker's thick accent and excessive use of jargon made it hard for her to follow his presentation.What did Marguerite experience during the seminar?
A)language barriers
B)passive listening
C)nonverbal communication
D)technical barriers

Accepted Answer

Marguerite experienced language barriers during the seminar due to the speaker's thick accent and excessive use of jargon.

Question 13

According to studies reported in the Wall Street Journal's Career Journal,where does the majority of meaning come from during face-to-face communication?
A)a combination of the words spoken and the tone in which they are spoken, with the spoken words being slightly more important than the tone of voice
B)body language, including facial expressions and posture
C)the tone of voice
D)the verbal content of the message

Accepted Answer

Studies suggest that the majority of meaning in face-to-face communication comes from body language, including facial expressions and posture, rather than the words spoken or the tone of voice.

Question 14

Vice President Harry Farrell is one of the few top managers at his company who has a strong engineering background.Harry loves to sprinkle technical jargon and slang into his speeches when he makes presentations to less technically inclined colleagues.What may result from Harry's use of this communication style?
A)It may create perceptual barriers to good communication.
B)It will likely be very effective since it allows Harry to emphasize his unique qualifications.
C)It will likely contribute to cultural barriers that reduce the effectiveness of his message.
D)It is likely to create a language barrier that undermines the effectiveness of his message.

Accepted Answer

The answer of Vice President Harry Farrell is one of...

Question 15

Sue has a habit of slouching against a wall and staring at the floor while talking with colleagues at work about important issues.What might result from Sue's body language?
A)It is unlikely to have a significant impact on how her message is received since the content of a message matters much more than the way it is delivered.
B)It may be interpreted as a physical barrier to communication.
C)It may result in cultural noise.
D)It may distract her colleagues and undermine her message.

Accepted Answer

Sue's body language may distract her colleagues and undermine her message. Slouching and staring at the floor can give the impression that she is disinterested in the conversation or lacks confidence in what she is saying, which may cause her colleagues to lose focus on the message she is trying to convey.

Question 16

Almost everyone has experienced a conversation where someone has pleaded,"That's not what I meant!" What does this indicate?
A)a recipient has caused trouble for the messenger
B)good communication has occurred between parties
C)there is a high comfort level between the conversationalists
D)a communication barrier has prevented the recipient from understanding the messenger

Accepted Answer

When someone pleads "That's not what I meant!" in a conversation, it usually indicates a communication barrier that has prevented the recipient from understanding the intended message. This could be due to various factors such as language differences, unclear language, or misinterpretation of non-verbal cues.

Question 17

Canadian-based companies prefer employees to use English while on the job.However,with the increasing diversity found in today's workforce,companies are challenged by which of the following?
A)organizational barriers
B)language barriers
C)perceptual barriers
D)body language barriers

Accepted Answer

The passage states that with increasing diversity in the workforce, companies are challenged by language barriers. Therefore, option B is the correct choice. Organizational, perceptual, and body language barriers are not mentioned in relation to this specific challenge.

Question 18

Key executive board members attend annual meetings at the World Bank.Most of the members travel from their respective countries and come prepared to discuss local business needs.What do the interactions in the meeting exemplify?
A)culture
B)communication channels
C)communication barriers
D)intercultural communication

Accepted Answer

The interactions at the World Bank annual meetings involve key executives from different countries discussing local business needs, which requires intercultural communication skills to navigate potential differences in communication styles and cultural backgrounds.

Question 19

Which statement best describes the barriers of language communication?
A)They are a more serious problem for spoken communication than for written communication.
B)They have become less serious over the past two decades.
C)They can arise due to the use of excessive jargon and slang.
D)They are likely to be a problem only when the person receiving the message has a different native language from that of the person sending the message.

Accepted Answer

The use of excessive jargon and slang can create a barrier to effective language communication. While language barriers can be a problem in both spoken and written communication, it is not true that they have become less serious over the past two decades. Similarly, language barriers can be a problem even when both parties have the same native language, if they come from different regions or have different dialects.

Question 20

Tanya's arms are crossed as she listens to the manager's presentation.When the manager ends,she joins the audience in a standing ovation but does not clap her hands with her colleagues.What are her posture and gestures examples of?
A)intercultural communication
B)organizational barriers
C)a communication channel
D)body language

Accepted Answer

Tanya's posture and gestures, such as crossing her arms and not clapping, are examples of body language. This nonverbal communication can convey a range of emotions and attitudes, and is an important factor to consider in communication.

Quiz 2: Business Communication: Creating and Delivering Messages That Matter

Which of the following is a basic category of communication barriers?

Ginny is almost 30 years old but looks quite a bit younger.When she participates in discussions with businesspeople who don't know her well,she often finds they don't pay much attention to her ideas because they assume she is immature and inexperienced.What type of barrier is Ginny facing?

What does two-way communication represent?

Jason was having even more trouble than usual concentrating on his economics professor's lecture because the classroom was too hot and the chair he was sitting in was uncomfortable.The heat and uncomfortable chair are what type of barriers to communication?

Daniel wants to improve his nonverbal communication skills.What is one relatively easy and effective way to do this?

Which of the following is a type of communication barrier?

What can excellent communications skills do for an employee?

Cheryl is presenting the new payroll system to the managers.She was unable to reserve the large conference room,so she scheduled the presentation for the cafeteria,which is not designed for giving presentations and has poor acoustics.What is her challenge?

Dave Malloy is a marketing director for the Redding Company.His recent trip to a developing Asian country got off to an awkward start when his attempt to greet his host with a hearty handshake was not well-received.What does Dave's experience exemplify?

Global firms that have employees,customers,and other stakeholders in several different countries face a major challenge in finding ways to improve which of the following?

The workers at the Axme Corporation have divided into several cliques.Employees in each clique tend to stick together,sharing lunch and coffee breaks.The employees in one clique very seldom interact with workers in another clique.Which type of barriers will this kind of situation create?

According to studies reported in the Wall Street Journal's Career Journal,where does the majority of meaning come from during face-to-face communication?

Sue has a habit of slouching against a wall and staring at the floor while talking with colleagues at work about important issues.What might result from Sue's body language?

Almost everyone has experienced a conversation where someone has pleaded,"That's not what I meant!" What does this indicate?

Canadian-based companies prefer employees to use English while on the job.However,with the increasing diversity found in today's workforce,companies are challenged by which of the following?

Key executive board members attend annual meetings at the World Bank.Most of the members travel from their respective countries and come prepared to discuss local business needs.What do the interactions in the meeting exemplify?

Which statement best describes the barriers of language communication?

Tanya's arms are crossed as she listens to the manager's presentation.When the manager ends,she joins the audience in a standing ovation but does not clap her hands with her colleagues.What are her posture and gestures examples of?