Question 1

________ is one of the most common driving forces for change.
A)Cultural and social
B)Industry
C)Performance gap
D)New mission

Accepted Answer

A performance gap refers to the difference between an organization's current performance and its desired performance. This gap can create pressure for change as the organization seeks to improve and close the gap. Therefore, it is a common driving force for change. Cultural and social factors, industry changes, and new missions may also contribute to organizational change, but they are not necessarily as prevalent as performance gaps.

Question 2

In________  cultures,organizational change can be perceived as a threat.
A)low tolerance for ambiguity
B)high tolerance for ambiguity
C)high power distance
D)masculine

Accepted Answer

In cultures with low tolerance for ambiguity, people tend to have a preference for clear rules, structure, and stability. Organizational change can be perceived as a threat because it introduces uncertainty and unpredictability, which can make people uncomfortable. Therefore, cultures with low tolerance for ambiguity may resist or fear change, making it more difficult to implement.

Question 3

Kurt Lewin's model of change included both ________ and________  forces of change.
A)planned;unplanned
B)driving;resisting
C)internal;external
D)revolutionary;evolutionary

Accepted Answer

Kurt Lewin's model of change includes two forces, which are driving forces and resisting forces. Driving forces push for change, while resisting forces hinder or prevent change. Both forces are necessary to understand and manage change effectively. The other options (A, C, and D) are not accurate descriptors of Lewin's change model.

Question 4

ABC hospital creates a new service which then causes XYZ hospital to create a similar service.This suggests that XYZ experienced a(n) ________ force for change that caused a(n) change.
A)external;internal
B)autocratic;democratic
C)demographic;technological
D)economic;political

Accepted Answer

The creation of a similar service by XYZ hospital suggests that they experienced an external force for change, which in this case is the new service created by ABC hospital. This external force then caused an internal change within XYZ hospital to adapt and create a similar service.

Question 5

Because many more women were working outside the home,CEO Andrea Jung of Avon changed the organization's marketing and distribution strategies.The driving force for this change is best described as?
A)demographic and social
B)conflict
C)internal forces
D)technological

Accepted Answer

The demographic and social changes, specifically the increase in women working outside the home, prompted the need for Avon to adapt its marketing and distribution strategies. This external factor influenced the company's decision to change its approach.

Question 6

Which of the following countries possess a 'risk adverse' culture and therefore is more reluctant to accept change?
A)Greece
B)Sweden
C)Canada
D)United States

Accepted Answer

Greece has been known to possess a risk adverse culture, which may make it more reluctant to accept change. This may be due to factors such as traditional values or a slower pace of societal change compared to other countries.

Question 7

________ is change that occurs when leaders or followers make a conscious effort to changes in response to a specific pressure or problem.
A)Planned
B)Unplanned
C)Revolutionary
D)Evolutionary

Accepted Answer

When leaders or followers make a conscious effort to make changes in response to a specific pressure or problem, it is referred to as planned change. This type of change is often a result of careful analysis, evaluation, and planning to bring about the desired outcome. It is usually done in a systematic and intentional manner, with specific goals and objectives in mind.

Question 8

When facing unplanned and revolutionary change,________  and ________ leadership may become more central.
A)democratic;country club manager
B)relationship-orientation;task-orientation
C)authentic;authoritarian
D)charismatic;transformational

Accepted Answer

When facing unplanned and revolutionary change, leadership may become more central and require a charismatic and transformational leader who can inspire and motivate the team to adapt to the new circumstances. This type of leader can help the team navigate the uncertainty and chaos of change by providing a clear vision, direction, and purpose. The other options (A, B, and C) may not be suitable for this situation as they may lack the necessary qualities and skills to lead during a period of rapid change.

Question 9

________ and ________ are two major categories of forces that drive organizational change.
A)Internal;external
B)Autocratic;democratic
C)Demographic;technological
D)Economic;political

Accepted Answer

Internal forces refer to changes within the organization such as changes in leadership, culture, or strategy, while external forces are changes outside the organization such as technological advancements, market competition, or changes in regulations or laws. Both of these categories play a crucial role in driving organizational change.

Question 10

3M implemented the Six Sigma,a process that relies on precision,consistency and repetition,which transformed the organization's culture very rapidly.Which type of change best represents the 3M transformation?
A)unplanned
B)evolutionary
C)revolutionary
D)incremental

Accepted Answer

The implementation of Six Sigma at 3M represents a revolutionary change as it completely transformed the organization's culture very rapidly. Revolutionary change involves a significant and sudden transformation of the organizational structure, strategy, culture, or processes. Contrarily, an incremental change involves small improvements or modifications over a long period, while an evolutionary change involves gradual adjustments and adaptations over time. The implementation of Six Sigma was a significant departure from 3M's previous way of doing business and therefore represents a revolutionary change.

Question 11

In the United States demographic diversity related to ethnic groups is causing organizations to consider new ways of addressing customers' needs.This is an example of what force for change?
A)external
B)new leadership
C)low satisfaction
D)internal force

Accepted Answer

The example given in the statement implies that external forces, such as demographic diversity, are causing organizations to consider changes in their strategy.

Question 12

________ refers to the process of providing support to assure the change becomes permanent.
A)Unfreezing
B)Changing
C)Refreezing
D)Transforming

Accepted Answer

Refreezing refers to the process of ensuring that the changes made during the change phase become permanent and are maintained. It involves stabilizing the new behaviors, systems, or structures and embedding them into the organizational culture.

Question 13

________ is change that is rapid and dramatic.
A)Planned
B)Unplanned
C)Revolutionary
D)Evolutionary

Accepted Answer

Rapid and dramatic change is typically referred to as revolutionary change, as it usually involves a complete overhaul of the current system or way of doing things. Planned change, on the other hand, is intentional and often gradual, while unplanned change is usually unexpected and can be either gradual or rapid. Evolutionary change, meanwhile, involves slow and gradual progress over time.

Question 14

Kurt Lewin's framework included________  stages for change.
A)two
B)three
C)four
D)five

Accepted Answer

Kurt Lewin's framework for change includes three stages: unfreezing, changing, and refreezing.

Question 15

Preparing people in understanding the need for change describes the ________ stage of Kurt Lewin's model for change.
A)unfreezing
B)changing
C)refreezing
D)transforming

Accepted Answer

The unfreezing stage of Lewin's model involves preparing people for change by helping them understand the need for it. This stage involves creating a sense of dissatisfaction with the current situation and a willingness to explore new possibilities.

Question 16

________ is change that is the result of specific and conscious actions by leaders or followers to change the organization.
A)Unplanned
B)Planned
C)Evolutionary
D)Revolutionary

Accepted Answer

Planned change refers to intentional, deliberate actions taken by leaders or followers to bring about change in an organization. This can include initiatives such as implementing a new technology, restructuring departments, or implementing a new strategic plan. A planned change is typically intentional and purposeful, guided by a specific vision or goal.

Question 17

The FBI (Federal Bureau of Investigations)faces a gap between actual and desired performance.This is an example of________ force for change.
A)an internal
B)an economic and political
C)a demographic
D)an external

Accepted Answer

The gap between actual and desired performance within the FBI is an example of an internal force for change. Internal forces for change originate from within the organization and can include issues related to processes, performance, employee behavior, and organizational structure.

Question 18

Jet Blue was one of the first airlines to install reinforced doors to their planes' cockpits in response to the terrorist attacks of 2001.This is an example of what type of force for change?
A)technological
B)economic and political
C)industry
D)low performance

Accepted Answer

The installation of reinforced doors to the cockpit was primarily in response to the political and economic force of the 9/11 terrorist attacks, which demanded heightened security measures in the aviation industry.

Question 19

________ is change that occurs randomly and suddenly without the specific intention of addressing a problem.
A)Planned
B)Unplanned
C)Revolutionary
D)Evolutionary

Accepted Answer

Unplanned change refers to any changes that occur without the specific intention of addressing a problem. This type of change can happen suddenly and randomly, and it may not be the result of any intentional effort to modify a system or process.

Question 20

Change is often perceived by employees as all of the following except? A)painful B)resisted C)difficult to implement D)embraced

Accepted Answer

Employees do not always embrace change, as it can be disruptive and unsettling. The other options listed are generally accurate perceptions of change by employees.

Quiz 9: Leading Change

________ is one of the most common driving forces for change.

In________ cultures,organizational change can be perceived as a threat.

Kurt Lewin's model of change included both and forces of change.

ABC hospital creates a new service which then causes XYZ hospital to create a similar service.This suggests that XYZ experienced a(n) ________ force for change that caused a(n) change.

Because many more women were working outside the home,CEO Andrea Jung of Avon changed the organization's marketing and distribution strategies.The driving force for this change is best described as?

Which of the following countries possess a 'risk adverse' culture and therefore is more reluctant to accept change?

________ is change that occurs when leaders or followers make a conscious effort to changes in response to a specific pressure or problem.

When facing unplanned and revolutionary change, and leadership may become more central.

and are two major categories of forces that drive organizational change.

3M implemented the Six Sigma,a process that relies on precision,consistency and repetition,which transformed the organization's culture very rapidly.Which type of change best represents the 3M transformation?

In the United States demographic diversity related to ethnic groups is causing organizations to consider new ways of addressing customers' needs.This is an example of what force for change?

________ refers to the process of providing support to assure the change becomes permanent.

________ is change that is rapid and dramatic.

Kurt Lewin's framework included________ stages for change.

Preparing people in understanding the need for change describes the ________ stage of Kurt Lewin's model for change.

________ is change that is the result of specific and conscious actions by leaders or followers to change the organization.

The FBI (Federal Bureau of Investigations) faces a gap between actual and desired performance.This is an example of________ force for change.

Jet Blue was one of the first airlines to install reinforced doors to their planes' cockpits in response to the terrorist attacks of 2001.This is an example of what type of force for change?

________ is change that occurs randomly and suddenly without the specific intention of addressing a problem.

Change is often perceived by employees as all of the following except?