The ________ of a service means that it cannot be stored for later use and must be consumed upon delivery.
A) inseparability
B) perishability
C) tangibility
D) intangibility
E) variability

Question

Quizplus · Accepted Answer

Perishability refers to the fact that services are time-bound and cannot be stored for later use. They must be consumed immediately upon delivery. Inseparability refers to the inability to separate the production and consumption of a service, tangibility refers to the physical aspects of a product or service, and variability refers to the inconsistency of service quality. Intangibility refers to the lack of physical substance of a service.

The ________ of a Service Means That It Cannot Be