A delighted customer is more likely than a switchable customer to be a product champion.

Question

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A delighted customer is someone who is extremely satisfied with their experience with a particular product or brand. They are happy and content with the product and are more likely to recommend it to others. Therefore, they are more inclined to become brand or product champions and advocate for the product to their family and friends.

A Delighted Customer Is More Likely Than a Switchable Customer