Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result.Which of the following lines reflects the best way in which Lara can apologize to this customer?
A)I am shocked and dismayed that you had to go through this.
B)I take personal responsibility for the inconvenience caused to you.
C)I am sorry that the company could not get your service back up more promptly.
D)I am sorry to hear of your difficulties.
E)I apologize on behalf of the company.

Question

Quizplus · Accepted Answer

D)The best general advice in the event of a mistake or accident is to immediately and sincerely express sympathy and offer help, if appropriate, without admitting guilt; then seek the advice of your company's lawyers before elaborating. A straightforward, sincere apology can go a long way toward healing wounds and rebuilding relationships.

Lara Is Responding to a Customer Who Complained That His