When using the direct approach in negative news messages,the message should start with ________.
A) a sincere apology
B) a buffer statement
C) a disclaimer limiting the responsibility of the sender
D) a clear statement of the bad news
E) an explanation for the bad news
Correct Answer:
Verified
Q15: Margaret is in the process of developing
Q16: In which of the following situations is
Q17: In which of the following situations is
Q18: Which of the following statements about using
Q19: Lara is responding to a customer who
Q21: Which of the following is a guideline
Q22: A good buffer _.
A)diverts attention from the
Q23: When using the indirect approach to organize
Q24: Dana,the HR manager at a small company,must
Q25: When providing reasons for bad news in
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