Question 1

Parker has been a long-time supporter of one candidate for governor,whose policies and views he understands and agrees with.His editor sends him to cover a press conference for the opponent,whose policies he does not agree with at all.The editor tells him to listen with an open mind.Which of the following should Parker avoid?
A)adjusting listening style to the topic
B)overlooking stylistic differences
C)giving the speaker nonverbal feedback
D)mentally paraphrasing key points
E)selectively perceiving information

Accepted Answer

E)Selective perception leads listeners to filter incoming messages to fit what they already believe about a given subject.

Question 2

In the listening process,the step that involves storing the received information for future processing is ________.
A)encoding
B)remembering
C)stocking
D)decoding
E)computing

Accepted Answer

It is the step of "remembering" that involves storing the received information for future processing. Encoding refers to the conversion of information into a form that can be received and understood by a recipient. Decoding refers to the process of interpreting the received information. Stocking and computing are not relevant steps in the listening process.

Question 3

Which of the following is an aid to effective listening?
A)lack of common ground
B)ignoring personal biases
C)prejudgment
D)listening selectively
E)selective perception

Accepted Answer

B)Effective listeners try to engage in active listening, making a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying.

Question 4

In selective listening,listeners ________.
A)filter messages to fit what they already believe about a subject
B)tend to take control of the conversation
C)tune out until they hear something that gets their attention
D)make up their minds before truly listening to the speaker
E)make a conscious effort to turn off their own filters and biases

Accepted Answer

The answer of In selective listening,listeners ________.
A)filter messages to fit...

Question 5

One of the barriers to effective listening is prejudgment.This refers to ________.
A)staying tuned out until you hear a word or phrase that gets your attention
B)filtering incoming messages to fit what you already believe about a given subject
C)making up your mind before truly hearing what the speaker has to say
D)evaluating the meaning of the speaker's message, the speaker's intentions and motives
E)making a conscious effort to turn off your personal filters and biases

Accepted Answer

Prejudgment involves making up your mind before fully listening to what the speaker has to say, which hinders effective listening by not giving the speaker a fair chance to convey their message.

Question 6

Amy volunteers at a helpline for kids.Though she is not a qualified counselor,her job is to listen to the callers,and understand their feelings and points of view.She is trained not to judge the speaker's feelings and doesn't jump in with advice unless the person asks for it.Instead,she lets the callers know that she appreciates their feelings and understands the situation.Once she establishes that connection,she helps the speaker search for a solution.This is an example of which of the following types of listening?
A)selective listening
B)critical listening
C)empathic listening
D)content listening
E)creative listening

Accepted Answer

C)The goal of empathic listening is to understand the speaker's feelings, needs, and wants so that the listener can appreciate his or her point of view, regardless of whether he shares that perspective.

Question 7

Marty is a reporter for his college magazine.A controversial speaker has been invited for the college's graduation ceremony and Marty needs to write a clear,unbiased account of the speaker's views,disregarding the speaker's motivations and the implications of the speech.Which style of listening is most suited to this purpose?
A)selective listening
B)critical listening
C)empathic listening
D)content listening
E)passive listening

Accepted Answer

D)The primary goal of content listening is to understand and retain the information in the speaker's message. With this type of listening, you ask questions to clarify the material but don't argue or judge.

Question 8

Abby is at a technical seminar on biotechnology.Though she is supposed to be taking notes,her mind begins to wander.She only begins to pay attention again when the speaker turns the discussion to cloning,because she has an interest in the subject.Which of the following describes Abby's type of listening?
A)selective listening
B)content listening
C)empathic listening
D)active listening
E)critical listening

Accepted Answer

A)Selective listening is one of the most common barriers to effective listening. If your mind wanders, you may stay tuned out until you hear a word or phrase that gets your attention once more.

Question 9

Cosmetics company LeDeux needs to salvage its reputation after a safety scare and product recall.The CEO holds a press conference to reassure consumers that their concerns have been addressed and the products are now safe,explaining the measures taken to address the problem.Though his speech is worded perfectly and he answers questions from reporters well,the following day's newspapers are skeptical about his claims,saying he seemed nervous and ill-at-ease during the conference.Which of the following is an accurate explanation for this?
A)The reporters were determined to disbelieve the CEO's message.
B)The CEO's nonverbal communication did not match the spoken words.
C)Press conferences are not an effective way of conveying a message.
D)Product safety messages are best conveyed through demonstration, not explanation.
E)The CEO's nonverbal communication strengthened his message.

Accepted Answer

B)Nonverbal signals play a vital role in communication because they can strengthen a verbal message (when the nonverbal signals match the spoken words), weaken a verbal message (when nonverbal signals don't match the words), or replace words entirely.

Question 10

Which of the following is a barrier to effective listening?
A)content listening
B)selective listening
C)empathic listening
D)critical listening
E)active listening

Accepted Answer

Selective listening is a barrier to effective listening because it involves only paying attention to parts of a message that align with one's own interests, beliefs, or biases. This can result in missing important information or misinterpreting the speaker's intended message. Content listening, empathic listening, critical listening, and active listening are all types of effective listening behaviors.

Question 11

Which of the following is the accurate sequence of steps in the listening process?
A)receiving, evaluating, responding, decoding, remembering
B)remembering, evaluating, responding, receiving, decoding
C)receiving, decoding, remembering, evaluating, responding
D)receiving, responding, remembering, evaluating, decoding
E)receiving, remembering, evaluating, decoding, responding

Accepted Answer

The accurate sequence of steps in the listening process is receiving, decoding, remembering, evaluating, and responding. This means that the listener first receives the message, then decodes it to understand the meaning, remembers the information, evaluates the message for accuracy and relevance, and then responds appropriately. Option C is the only one that follows this sequence.

Question 12

Which of the following is NOT a part of effective listening?
A)content listening
B)critical listening
C)summarizing
D)questioning
E)selective listening

Accepted Answer

Selective listening is not a part of effective listening as it involves only paying attention to certain parts of the message while ignoring or filtering out the rest. Effective listening involves content listening (understanding the message), critical listening (evaluating the message for accuracy and relevance), summarizing (rephrasing or condensing the message for clarity), and questioning (asking relevant questions to clarify or expand upon the message).

Question 13

In critical listening,listeners ________.
A)evaluate the speaker's presentation style
B)interpret the message using prejudgment
C)criticize the speaker's argument
D)interrupt the speaker to point out flaws in the speech
E)evaluate the validity of the speaker's conclusion

Accepted Answer

E)The goal of critical listening is to understand and evaluate the meaning of the speaker's message on several levels: the logic of the argument, the strength of the evidence, the validity of the conclusions, the implications of the message.

Question 14

Which of the following is true for nonverbal communication?
A)Nonverbal communication has no effect on verbal communication.
B)Nonverbal communication is always unintentional.
C)Touch is the primary mode of nonverbal communication.
D)Nonverbal signs and signals have the same meanings across cultures.
E)Nonverbal signs have the ability to weaken a verbal message.

Accepted Answer

Nonverbal signs have the ability to weaken a verbal message by contradicting or undermining it. It is important to pay attention to nonverbal cues in addition to verbal communication to fully understand the intended message.

Question 15

Using one's own values,beliefs,ideas,and expectations to assign meaning to sounds and words is called ________ in the listening process.
A)receiving
B)evaluating
C)responding
D)analyzing
E)decoding

Accepted Answer

Decoding is the process in the listening (and communication) process where the listener interprets the message based on their own values, beliefs, ideas, and expectations.

Question 16

Which is the first step in the listening process?
A)decoding
B)reacting
C)evaluating
D)receiving
E)remembering

Accepted Answer

The first step in the listening process is receiving, which involves physically hearing the message being communicated.

Question 17

________ leads listeners to filter incoming messages to fit what they already believe about a given subject.
A)Selective perception
B)Critical listening
C)Empathic listening
D)Active listening
E)Misdirection

Accepted Answer

A)Selective perception leads listeners to filter incoming messages to fit what they already believe about a given subject.

Question 18

________ listening aims to understand the speaker's feelings,needs,and wants so that the listener can appreciate his or her point of view,regardless of whether the listener shares that perspective.
A)Empathic
B)Content
C)Selective
D)Critical
E)Creative

Accepted Answer

Empathic listening involves not only hearing the words being spoken but also understanding the emotions and perspective of the speaker. It requires a listener to be open-minded and try to appreciate the other person's point of view, even if they don't necessarily agree with it.

Question 19

________ communication is the process of sending and receiving information,both intentionally and unintentionally,without using written or spoken language.
A)Nonverbal
B)Qualitative
C)Selective
D)Basic
E)Visual

Accepted Answer

Nonverbal communication refers to sending and receiving information through body language, tone of voice, facial expressions, and other non-linguistic cues. It can be intentional or unintentional and may occur consciously or unconsciously. Nonverbal communication is an important aspect of human interaction and can convey emotions, attitudes, and intentions.

Question 20

Listening is the most important skill needed to get things done in the workplace.Which of the following is true for effective listening?
A)Taking notes during a lecture is not advised as it is a distraction from the speaker.
B)Questioning the speaker or criticizing his argument is a sign of ineffective listening.
C)Certain nonverbal signals from the audience discourage the speaker.
D)Effective listening can only take place when the audience shares the speaker's views.
E)Trying to understand the speaker's motivations and beliefs is an obstacle to effective listening.

Accepted Answer

C)Effective listeners try to engage in active listening, making a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying. They ask questions or summarize the speaker's message to verify key points and encourage the speaker through positive body language and supportive feedback.

Quiz 2: Mastering Team Skills and Interpersonal Communication

In the listening process,the step that involves storing the received information for future processing is ________.

Which of the following is an aid to effective listening?

In selective listening,listeners ________.

One of the barriers to effective listening is prejudgment.This refers to ________.

Which of the following is a barrier to effective listening?

Which of the following is the accurate sequence of steps in the listening process?

Which of the following is NOT a part of effective listening?

In critical listening,listeners ________.

Which of the following is true for nonverbal communication?

Using one's own values,beliefs,ideas,and expectations to assign meaning to sounds and words is called ________ in the listening process.

Which is the first step in the listening process?

________ leads listeners to filter incoming messages to fit what they already believe about a given subject.

________ listening aims to understand the speaker's feelings,needs,and wants so that the listener can appreciate his or her point of view,regardless of whether the listener shares that perspective.

________ communication is the process of sending and receiving information,both intentionally and unintentionally,without using written or spoken language.

Listening is the most important skill needed to get things done in the workplace.Which of the following is true for effective listening?