A high-performance work system is a tool that quantifies the relationship between HR activities, employee behaviors, and firm performance.

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An HR scorecard helps the manager quantify the relationships between (1)the HR activities (amount of testing, training, and so forth), (2)the resulting employee behaviors (customer service, for instance), and (3)the resulting firm-wide strategic outcomes and performance (such as customer satisfaction and profitability). A high-performance work system may involve the use of HR scorecards but not necessarily.

A High-Performance Work System Is a Tool That Quantifies the Relationship