When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.

Question

Quizplus · Accepted Answer

When communicating with an upset customer, it's important to make eye contact and show empathy through facial expressions. Smiling can also help to diffuse the situation and show that the service provider is approachable and willing to help. Avoiding eye contact or appearing emotionless can make the customer feel ignored or belittled, worsening the situation.

When Communicating with a Customer,who Is Upset,the Service Provider Should