Performance excellence can be defined as "any primary or complementary activity that does not directly produce a physical product."

Question

Quizplus · Accepted Answer

Performance excellence refers to activities that directly or indirectly contribute towards the production of physical products or services. It encompasses all aspects of an organization's operations, including product design, production processes, marketing, and customer service. Therefore, the statement is false as it defines performance excellence as activities that do not directly produce physical products.

Performance Excellence Can Be Defined as "Any Primary or Complementary