One of your first tasks as the new sales manager is to design a sales training program for the sales force. A complete training needs analysis includes all of the following except:
A) management observation of salespeople
B) review of the firm's strategic objectives
C) customer input into areas of needed training
D) salesperson performance records
E) a review of the state of the art in training facilities

Question

Quizplus · Accepted Answer

A review of the state of the art in training facilities is not necessarily essential to conducting a thorough training needs analysis. The other options are all integral components to designing an effective training program.

One of Your First Tasks as the New Sales Manager