Which statement concerning the American Customer Satisfaction Index (ACSI) is NOT correct?
A) The ACSI computes an annual measure of customer satisfaction.
B) The ACSI model links customer expectations, perceived quality, and perceived value to customer satisfaction.
C) The ACSI model does not take customer loyalty into consideration.
D) The ACSI model is a joint effort by the University of Michigan, the American Society for Quality Control, and CFI Group.

Question

Quizplus · Accepted Answer

The ACSI model does take customer loyalty into consideration as it is an important component of the model, linking customer satisfaction to future behaviors like repurchase intentions.

Which Statement Concerning the American Customer Satisfaction Index (ACSI) Is