A customer touch point in the hotel industry would include an item such as ________.
A) cable television
B) reservations
C) the hotel's rates for rooms
D) competency of hotel staff
E) free soap in the bathroom

Name: A customer touch point in the hotel industry would include an item such as ________. A) cable television B) reservations C) the hotel's rates for rooms D) competency of hotel staff E) free soap in the bathroom
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Question

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The Answer is B

A Customer Touch Point in the Hotel Industry Would Include