You are attending a conference where a consultant talks about the problems in IT call centres. As you listen to his problem-solution report and research data, you begin to understand why calls to your customer complaint centre are not being processed in a timely manner. You are engaging in:
A) precision listening.
B) selective perception.
C) cognitive dissonance.
D) social media analysis.
E) extemporaneous thinking.

Question

Quizplus · Accepted Answer

Precision listening involves focusing intently on the speaker's message to understand complex information, analyze it, and possibly use it to solve problems, which aligns with understanding issues in IT call centres from a detailed report.

You Are Attending a Conference Where a Consultant Talks About