An advanced call center at a utilities company typically uses both an ACD and a(n):
A) Network
B) IVR
C) IVC
D) ADC

Name: An advanced call center at a utilities company typically uses both an ACD and a(n): A) Network B) IVR C) IVC D) ADC
Brand: Quizplus
Rating: 4.8 (26 reviews)

Question

Quizplus · Accepted Answer

An advanced call center often uses an Interactive Voice Response (IVR) system along with an Automatic Call Distributor (ACD) to efficiently manage incoming calls by directing them to the appropriate department or providing automated responses.

An Advanced Call Center at a Utilities Company Typically Uses