Benchmarking should be used when:
A) Your process is too far behind to catch up with best-in-class through incremental improvement.
B) Your process is close to, but not quite as good as, best-in-class.
C) When another company sells a product for less than you can.
D) When your process is clearly better than your competitor's.

Question

Quizplus · Accepted Answer

Benchmarking is most useful when your process is significantly behind the best-in-class, as it helps identify gaps and areas for significant improvement rather than just incremental changes.

Benchmarking Should Be Used When