Question 1

How did the Ray Rice case illustrate the levels of crisis unique to the sport context?

Accepted Answer

The answer of How did the Ray Rice case illustrate...

Question 2

Why is social media identified as factor that affects the sport context for crisis communication?

Accepted Answer

The answer of Why is social media identified as factor...

Question 3

Any form of crisis communication will make the situation better.

Accepted Answer

Effective crisis communication can help manage a situation, but poorly executed communication can exacerbate the problem.

Question 4

The negative outcomes from a crisis refer to the effects of the crisis on __________.
A) organizations
B) stakeholders
C) both A & B
D) none of the above

Accepted Answer

The negative outcomes from a crisis can affect both organizations and their stakeholders, encompassing a wide range of impacts from financial loss to reputational damage.

Question 5

Mourning can be part of which phase of a crisis?
A) pre-crisis
B) crisis response
C) post-crisis
D) none of the above

Accepted Answer

Mourning is typically associated with the post-crisis phase, where individuals or communities begin to process their experiences, losses, and emotions following a crisis event. This phase involves recovery and rebuilding efforts, as well as emotional healing.

Question 6

Sports crises are more likely to threat the organization than to affect stakeholders.

Accepted Answer

Sports crises not only threaten the organization but also significantly affect stakeholders, including fans, sponsors, athletes, and the community, as their interests and investments are directly impacted by the crisis.

Question 7

Shelby Houlihan was banned for the Olympics for a positive drug test. She said the positive drug test was from eating a burrito. If she is correct, his is an example of which type of ARC?
A) intentional and on the field
B) unintentional and on the field
C) intentional and off the field
D) unintentional and off the field

Accepted Answer

Shelby Houlihan's claim that her positive drug test resulted from eating a contaminated burrito suggests the ingestion was accidental and not related to her athletic performance, thus making it unintentional and off the field.

Question 8

A scansis is a unique crisis primarily because of ________________________.
A) anger
B) its name
C) values
D) moral outrage

Accepted Answer

A scansis is characterized by moral outrage, which distinguishes it from other types of crises.

Question 9

When unverified and negative information is circulating about an athlete, that is an example of the _________ paracrisis.
A) challenge
B) faux pas
C) misinformation
D) social media misuse

Accepted Answer

A paracrisis involving misinformation occurs when unverified and negative information circulates, potentially harming an individual's or organization's reputation without being a direct result of their actions.

Question 10

When fans claim a team's use of a name is socially irresponsible, this is an example of the ___________ paracrisis.
A) challenge
B) faux pas
C) misinformation
D) social media misuse

Accepted Answer

A challenge paracrisis occurs when stakeholders challenge an organization's decisions or actions, claiming they are socially irresponsible or unethical.

Question 11

Crisis managers have the option to ignore a paracrisis and that might be an effective response.

Accepted Answer

Ignoring a paracrisis can be an effective response if the crisis manager believes that responding could escalate the situation or if the paracrisis lacks credibility and is unlikely to gain public interest or media attention.

Question 12

Two areas common on a crisis team are ______________________.
A) human resources and operations
B) operations and security
C) security and legal
D) legal and strategic communication

Accepted Answer

The answer of Two areas common on a crisis team...

Question 13

Operational crises create the risk of __________ .
A) new regulations
B) surprises
C) physical harm
D) mistakes

Accepted Answer

The answer of Operational crises create the risk of __________...

Question 14

Suboptimal response are less effect than optimal responses because they __________.
A) are too short
B) do not address victim concerns
C) are too slow
D) defy logic

Accepted Answer

Suboptimal responses are less effective than optimal responses primarily because they do not address victim concerns, which is crucial for providing appropriate support and solutions.

Question 15

Organizations have nothing to learn from a failure crisis communication effort.

Accepted Answer

Organizations can learn valuable lessons from a failure in crisis communication, such as identifying weaknesses in their communication strategies, improving future responses, and building stronger relationships with stakeholders by demonstrating accountability and a commitment to improvement.

Question 16

In the FIFA crisis example, the _____________ were the reason for change.
A) UN
B) fans
C) EU
D) sponsors

Accepted Answer

Sponsors played a crucial role in pushing for change during the FIFA crisis by threatening to withdraw their support, which significantly influenced the organization's decision-making.

Quiz 12: Crisis Communication and Reputation Management in Sports

How did the Ray Rice case illustrate the levels of crisis unique to the sport context?

Why is social media identified as factor that affects the sport context for crisis communication?

Any form of crisis communication will make the situation better.

The negative outcomes from a crisis refer to the effects of the crisis on __________.

Mourning can be part of which phase of a crisis?

Sports crises are more likely to threat the organization than to affect stakeholders.

Shelby Houlihan was banned for the Olympics for a positive drug test. She said the positive drug test was from eating a burrito. If she is correct, his is an example of which type of ARC?

A scansis is a unique crisis primarily because of ________________________.

When unverified and negative information is circulating about an athlete, that is an example of the _________ paracrisis.

When fans claim a team's use of a name is socially irresponsible, this is an example of the ___________ paracrisis.

Crisis managers have the option to ignore a paracrisis and that might be an effective response.

Two areas common on a crisis team are ______________________.

Operational crises create the risk of __________ .

Suboptimal response are less effect than optimal responses because they __________.

Organizations have nothing to learn from a failure crisis communication effort.

In the FIFA crisis example, the _____________ were the reason for change.