Question 1

What significant attribute do outstanding supervisors have that distinguishes them from others?
A) Power to exercise
B) Prestige
C) Facility to communicate effectively
D) Wealth, which makes them resourceful

Accepted Answer

The ability to communicate effectively is a crucial attribute for an outstanding supervisor. Being able to communicate clearly and effectively with team members can help build trust, improve productivity, and create a positive work environment. While power, prestige, and wealth may be desirable, they don't necessarily make someone a great supervisor.

Question 2

According to the text, if communication is to be effective, it must be nurtured by
A) All levels of management
B) The first-line supervisor
C) Line officers
D) None of the above

Accepted Answer

The text suggests that effective communication requires nurturing by all levels of management, indicating that it is not solely the responsibility of the first-line supervisor or line officers.

Question 3

According to the text, the first-line supervisor must understand the importance of
A) Verbal/nonverbal communication
B) The art of listening
C) Information processing
D) All of the above

Accepted Answer

The text mentions that the first-line supervisor must understand the importance of verbal/nonverbal communication, the art of listening, and information processing. Therefore, the best choice is D, all of the above.

Question 4

The sender and recipient of a message are affected before, during, and after the message is transmitted, by which of the following factors?
A) Attitudes
B) Skills
C) Knowledge
D) All of the above

Accepted Answer

All of the above factors (attitudes, skills, and knowledge) can affect both the sender and recipient before, during, and after a message is transmitted. For example, the sender's attitude towards the recipient may influence the tone of the message, the sender's skills in communication may affect how effective the message is, and both the sender and recipient's knowledge may impact their understanding of the message.

Question 5

The sender of a message determines the relevancy of each message. This is known as
A) Gatekeeping
B) Feedback
C) Supervising
D) Argot

Accepted Answer

Gatekeeping refers to the process of determining the relevancy of information or messages, and it is typically performed by the sender. This can include deciding which messages to send, who to send them to, and how to structure the message in order to be most effective. Feedback refers to the response or reaction to a message, supervising relates to overseeing or managing a process or task, and argot refers to the specialized vocabulary and language used within a particular group or community.

Question 6

One-way communication is preferable when
A) Feedback is required immediately
B) Orderliness is insignificant
C) Compliance is imperative
D) All of the above

Accepted Answer

One-way communication where compliance is imperative is preferable in situations where there is a need for clear direction without any room for interpretation or negotiation. This could include emergency situations, military operations, or workplace safety protocols, where following instructions without feedback is crucial. Immediate feedback or orderliness may not be as important in these situations.

Question 7

Two-way communication requires less planning due to
A) The opportunity for feedback and ability to clarify the issues
B) The error rate for decoding
C) It requires more planning due to so many variables
D) The need for less understanding

Accepted Answer

Two-way communication involves a sender and a receiver exchanging information, feedback, and clarification to ensure that the message is received and understood correctly. The opportunity for feedback and the ability to clarify the issues in real-time reduce the need for extensive planning and make it more efficient than one-way communication. Option B is incorrect because the error rate for decoding is dependent on factors such as language and context, and it does not affect the amount of planning required. Option C is incorrect because two-way communication may require some planning, but it does not necessitate as much as one-way communication. Option D is incorrect because understanding is crucial to effective communication, and two-way communication often involves more understanding due to the exchange of information.

Question 8

Advantages of two-way communication may include
A) Improved accuracy and greater understanding
B) No sharing of authority and responsibility
C) Less acknowledgment of the importance of communicating
D) No recognition of the fact that subordinates need to know what is expected.

Accepted Answer

Two-way communication allows for both parties to exchange ideas and ask questions, leading to improved accuracy and greater understanding on both ends. B, C, and D are not advantages of two-way communication.

Question 9

All of the following are barriers to communication except
A) Physical barriers
B) Semantics
C) Noise
D) Personal barriers

Accepted Answer

The answer of All of the following are barriers to...

Question 10

Paralanguage refers to
A) Tactile communication
B) Psychic communication
C) Communication through voice inflections
D) Written communication

Accepted Answer

Paralanguage refers to the nonverbal elements of speech, such as tone, pitch, volume, and phrasing, which can convey meaning and emotions.

Question 11

Communication is the foundation of interpersonal relations.

Accepted Answer

Communication is the process of exchanging information and ideas between individuals. Without effective communication, it is difficult to establish and maintain healthy interpersonal relationships. Therefore, communication is considered as the foundation of interpersonal relations.

Question 12

Effective communication does not necessarily involve or mean getting the meaning across.

Accepted Answer

Effective communication involves getting the meaning across clearly, accurately, and efficiently to the receiver.

Question 13

One study showed that about 9 percent of residents in the U.S. had a limited ability to read, write, speak, or understand English. These individuals are referred to as limited English proficient.

Accepted Answer

This statement is true according to the U.S. Department of Education's National Center for Education Statistics.

Question 14

The term "channel" refers to the ability to transition from different aspects of the communication process.

Accepted Answer

The term "channel" in communication refers to the medium through which a message is transmitted from sender to receiver, such as spoken words, written text, or electronic media, rather than transitioning between aspects of the communication process.

Question 15

According to the text, the content of a message is more important than the context.

Accepted Answer

The text does not make a clear statement about whether the content or context of a message is more important. It simply encourages readers to pay attention to both elements in order to fully understand and interpret a message.

Question 16

A goal a supervisor should have is to work with subordinates in order to develop them so that they become committed and motivated to the extent that they are self-supervised.

Accepted Answer

A supervisor should aim to develop their subordinates in order to create a sense of commitment and motivation, which can eventually lead to self-supervision. This benefits both the employees and the organization as a whole.

Question 17

Physical barriers include a person's beliefs, judgments, values, needs, life experiences, education, training, and goals

Accepted Answer

Physical barriers refer to tangible obstacles that prevent individuals from physically being together or communicating effectively, such as distance, walls, or noise, not intangible personal factors like beliefs or values.

Question 18

LEP stands for Languages of Ethnic People.

Accepted Answer

LEP stands for Limited English Proficiency, not Languages of Ethnic People.

Question 19

The failure to maintain sufficient eye contact can display aloofness, indirectness, a lack of confidence, or anxiety.

Accepted Answer

Maintaining eye contact is an important aspect of communication, and the lack of it can convey various negative impressions.

Question 20

Feedback needs to be kept very general.

Accepted Answer

Effective feedback should be specific and actionable, providing clear guidance on what was done well and what can be improved.

Quiz 3: Interpersonal Communications-Striving for Effectiveness

What significant attribute do outstanding supervisors have that distinguishes them from others?

According to the text, if communication is to be effective, it must be nurtured by

According to the text, the first-line supervisor must understand the importance of

The sender and recipient of a message are affected before, during, and after the message is transmitted, by which of the following factors?

The sender of a message determines the relevancy of each message. This is known as

One-way communication is preferable when

Two-way communication requires less planning due to

Advantages of two-way communication may include

All of the following are barriers to communication except

Paralanguage refers to