Who introduced Total Quality Management Theory?
A)Ishikawa
B)Deming
C)Ackoff
D)Herzberg

Question

Quizplus · Accepted Answer

Deming introduced Total Quality Management Theory.
Key Takeaway: Total Quality Management (also known as TQM) is a management theory that was introduced by Dr. W. Edwards Deming in the 1950s. The main principle of TQM is to reduce the number of errors made during the manufacturing and/or service processes through effective top-down management and quality training, thereby increasing consumer satisfaction and confidence. The general aim of TQM is to have no more than 1 error per 1 million units produced.

Who Introduced Total Quality Management Theory